Needed help a couple of years ago for a move from a small home to a larger one, so we didn't have too many items and did most of the packing ourselves. Hired Tippett-Richardson on the recommendation of others who had had a positive experience with them. One friend advised against them d/t issues with a University of Toronto Library move some years ago where customer service was very poor and items went missing. Consultant/salesman Mike was very knowledgeable and professional, especially during our first meeting although he was a bit impatient/irritated with us on a couple of occasions afterwards when we called with questions pertaining to payment (ie: when the credit card would be charged the balance, etc.). No untoward issues with credit card charges, though, and we paid exactly what was quoted. Consultant Joy ended up our main contact and was always pleasant and helpful. We were fully informed of exactly what would happen before, during and after our move. Two different "teams" would do our move; the day before, the "packing team" would show up to pack us up, and the next day the "moving team" would come and physically load the truck and take our stuff to the new place. Packing team was interesting. Two young ladies in sweats, sucking on cigarettes arrived (on time, though) in a rusted out old T-R van. They were very personable and did a great job packing even the most awkward of items(they knew what they were doing), except that as time went on it appeared that they took turns trying to keep me distracted with conversation in another room. They weren't too happy working for T-R and complained about other employees, management, etc. One of them said she was going to quit soon after nine years with the company. I kept moving around to keep a close eye on them both which they didn't like very much and was largely successful. Had to leave them both for a few minutes to get something from my car, though. After the move we discovered that a box full of about $15.00 in loose change was missing from one of the dresser drawers (my oversight as we had previously removed all of the valuables from the home and brought them to the new place ourselves). Parking lot surveillance cameras we viewed later showed one of them carrying the change box to the van and placing it under some packing materials. I didn't pursue T-R for this as I figured they probably needed the change more desperately than I did, but was a bit miffed as I'd given one of the packers an old but working propane BBQ we no longer had any use for. A TV remote was also missing from the same dresser (different drawer, again my oversight) but couldn't prove they took it. Otherwise everything was packed very well and there were no casualties. Moving team was great! On time, in uniform, very pleasant and efficient. Handled everything with expertise and care, didn't mind that we were around (out of their way). Within two hours we were unpacking in our new place. Not sure if we'd recommend T-R or use them again but if so, keep an eye on the packing team.
- Approximate cost of services:
- $1,000.00