Tippet Richardson

Tippet Richardsons care only about their bottom line. They are not customer centered. Before they even delivered our personal effects from our international move they were demanding a fuel surcharge. They had difficulty making a rural delivery. Wayne the dispatcher tried to pawn us off on another mover which would have nullified our insurance. They underestimated the cost of redelivering our personal effects by 70%. No negotiation on these costs. Either pay up or you don't get your stuff. When our goods were delivered, they demanded payment up front. Delivery was sloppy. Boxes ended up in wrong rooms. Coverings for floor were deployed but not used. If you can avoid this firm, please do. Don't believe anything they say. Get it in writing.

I have household items stored with Tippet-Richardson. Recently, I had to get in and retrieve some things. The warehouse storage people were professional and very friendly even though I asked them to search through several crates to find what I wanted. After getting everything home I noticed that I'd forgotten some couch legs--they searched through storage and brought them out and installed them for me next day. They even refinished them! Even though they are a big company you really feel like they are a family shop.

We hired Tippet Richardson to pack and move our home. The team was top notch in every way. From the moment they showed up, they were polite, professional, and so nice to work with.
The team went above and beyond to ensure our move went perfect, we could not be more pleased with them.
I would highly reccomend Tippet Richardson.

Great service. Accurate estimate. Good Equipment. I have moved several times for business both locally and across Canada. I would highly recommend this service. Special thanks to David and the move crew for delivering on the service sold.

Steve-Toronto.

Very good experience from quoting through picking up free packing boxes to the move itself. The claim to be friendly and careful - and they were great. Moving again next month and no need to look further!

I was originally going to ship goods to US and Fred Hawthorne at
Abbeywood was recommended by a friend to organize crossborder
paperwork and ensure safe transport. I would up storing the stuff
and then having it delivered to my Toronto home. I was very worried
about very fragile porcelain figurines and large antique furniture. It
was worth every penny to have a team professionally pack and
unpack my delicate, breakable items with care, not a scratch or chip. It was challenging to bring my large pieces down a
narrow staircase . They even took the large boxes away
for me. I am easily stressed so I need movers to stay calm and give
moral support; Fred, Jacki in the office, and the moving team (Aaron and Mitch) are skilled professionals who also maintained good humour and patience and helped keep me calm. Highly recommended!

Prior to our move I personally packed everything into storage containers and moving boxes, disassembled and wrapped all furniture in cardboard and plastic wrap. I then moved all boxes onto the main floor to a central staging area. Only the furniture that was too difficult to lift remained on the second floor. All garden furniture, tools etc. were staged in the garage in an orderly fashion so as to make the movers job much easier.
When the movers arrived, they brought a straight truck and not a trailer as agreed upon. The 2 movers provided proceeded at a snails pace and complained the entire time and were verbally disrespectful toward my wife. I worked for 11 hours solid along side them in an effort to hasten the move along. How difficult could this have been considering I did all the prep work? I even bought these guys coffee and sandwiches for dinner. Toward the end of the move the truck they provided could not hold everything, we had to load up our cars, our friends cars and a TAXI in order to get the rest of our things over to our new home! We had to incur the cost of the taxi when this was clearly Abbeywood Movers miscalculation by bringing the wrong truck for the move. When the move was finally completed the final invoice far exceeded the original quote. We paid the bill as it was late, we were tired and the movers were insistent. We later filed a complaint with the moving company and the Better Business Bureau. We were were offered a $100 dollar refund, this barely covered the cost of the taxi and the meals for the movers. We refused the refund on principal. To top it all off, the movers were questioned by the company owner as to what had transpired. They were less than truthful by saying the house was disorganized and we provided no assistance. Correct me if I am wrong here, but even if I didn’t work for 11 hours straight, I am not required to help, THAT IS WHY I HIRED MOVERS TO DO THE JOB! My experience with this company was absolutely terrible, I will never again use them or recommend them, in fact I will go out of my way to discourage anyone else from using them. The only positive thing I can say about this company is that I will never have to deal with them ever again.
If Abbeywood Movers or anyone else wants to question the validity of this review, I have saved all emails that transpired between my wife and the moving company and also all the correspondence with the Better Business Bureau. I will be happy to discuss this with Homestars or anyone else that is considering using this incompetent group of individuals.
John & Cindy from Markham

In response to the Abbeywood Moving & Storage claim: Of course they have no knowledge of this move, that is why the complaint was filed with the Better Business Bureau 04-09-10 CASE#: 1209156, feel free to look it up so you may refresh your memory a little.