Several months after our basement flooded, we hired the Floor Shop to tear out the damaged flooring and replace it with a new one. When the workers finished removing the old floor, they approached me to say that they had discovered a small amount of water under the old floor, and recommended waiting until the concrete was completely dry -- a process that can take weeks. So the workers packed up all their stuff, including hundreds of pounds of the new flooring, and left.
I suppose the installers could have laid the new floor without mentioning the water, and we probably would not have been the wiser, at least for a few months. But the fact is that the installers were conscientious enough to stop working, and prevent us from dealing with a major headache down the road.
In the end, we spent several months tracking down the source of the water and dealing with it. And once we had, I called the Floor Shop, and the installers returned to complete the job.
This kind of honesty and professionalism allows me to give the Floor Shop my very highest rating.
- Approximate cost of services:
- $4,000.00