The Concord Group

I hired the Concord Group to deal with waterproofing issues after the big Toronto flood. While many people in the city had to wait months to get Waterproofing done, The Concord Group got the job done in days, were very professional and delivered great work at a competitive rate.

The colour of the flooring The Concord Group installed was very different from the colour we chose. We don't like the colour, but were told that since they had already purchased it, that was the colour our floors were going to be.

The flooring creaks and crackles -- probably due to the uneven cement beneath. The flooring was not continued to the edge of our tiled sunroom -- there was a 3" gap (of cement sub-floor) between the rooms which was subsequently filled in with hardwood by Concord weeks later. It does not look good.

The baseboards were pried up by Concord, damaged and re-used. Some pieces of our baseboards are just missing now. The damaged areas of the baseboards were painted over, but are still highly visible. Many of the baseboard nailheads are exposed, some have been touched up, but with a non-matching paint. The new caulking at the top of the baseboards is smeared as much as 3/4" up the walls. Therefore, we must install new baseboards ourselves and re-paint every wall in our condo.

Fingerprints of some kind of adhesive were smeared all over the floors near the baseboards, and it took me dozens of hours (I am disabled) on hands and knees to remove it.

It took several weeks for Concord to come back and re-install our bedroom door -- they had just left it leaning against the bedroom wall.

We originally obtained the services of The Concord Group through our insurance company, and have never been given a contract to sign, and have no warranty or guarantee, even after requesting these from The Concord Group several times and being promised them several times as well. Most of our phone calls and emails to The Concord Group were responded to weeks later. Once they were responded to, we had to wait weeks more for further action (if any) to be taken. We think they just wanted to wait us out and to eventually give up on getting any satisfaction from them. We still have absolutely nothing in writing.

It feels so terrible to be treated like this.

I recently returned home from vacation to find 2 storyes of my home flooded from a broken pipe. The Concord Group responded to my call in less than an hour. They made an extremly stressful situation not so stressful in the end, with their speed, knowledge and qualified staff.
In dealing with The Concord Group, my husband and I found their approach professional and reliable. In particular, their cleaning crew was very detailed. I found their pricing very fair and competitive. I will continue to use The Concord Group and would not hesitate to recommend them to my family and friends.

They were on time and very skilled, they got rid of some tough stains in my carpet caused by my pets. They seem to be a very well organized company from their secretaries to their cleaners. Excellent job Concord you can expect one more repeat customer.

This company was very fast new what they were doing and did it. They gave me a quote and stuck to it they were fantastic to deal with and would bring them back to work on my home in a second.
They were considerate of our home and the fact that we have very little children in the house and they took extra care to make sure that the house was as clean as they could keep it over the few weeks that they were here.

Like the previous reviewer's comments ("Unhappy"), we initially found Concord to be professional and knowledgeable. And to be fair, their cleaning of our flood damage was well done. However, the subsequent poor quality of their renovation contractors coupled with their obviously padded quote left us feeling very dissatisfied in the end. Ultimately, we don't feel we got what we paid for and definitely won't use or recommend them in the future.

They come across as very professional in the beginning.
They say the will work within your quote and at the end of the day they charged us double. Instead of slamming them, I would just tell you not to use them. They started the job and never got it finished.