Joe The Appliance Guy

I called Joe as a result of his glowing ratings on HOMESTARS. Although my repair wasn’t overly urgent, Joe fit me into his schedule and came all the way to downtown Toronto within a couple days of first contact. I popped the tension spring off the rubber boot of my front load washer while trying to clean the boot and was not able to use my machine and I certainly could not replace this spring myself. With Joe's perseverance and determination, he got the spring back on - it's not an easy task either - you almost need a 1/2 dozen hands to get this spring on! He allowed me to watch and help where needed. I appreciate his patience. He was kind and courteous and he certainly knows his stuff! He lived up to his 10/10 ratings and then some! Thanks Joe (and thanks for a quick look & fix to my dishwasher)! It was a pleasure to meet you and you’ll be my first recommendation to anyone else who needs appliance repair and you’ll be my first phone call if I need something fixed again.

Joe was a bit reluctant to come out to Riverdale given that he is based in Richmond Hill and did not want to battle traffic and said he would come down when he had another job in the area. After about a week (a delay for which he apologized profusely), he had found a job downtown and agreed to come out to our house. He was a bit late, but called to let us know he would be delayed. In the end, it was determined that it was not economical for the dishwasher to be repaired. However, I was very happy that he carefully explained what he was doing to assess the status of the dishwasher, and that he explained how he estimated the cost of the repair should we go that route so that we had no questions and could agree that it was not worth the effort to resuscitate our old GE. My impression of Joe is that he really knows his stuff and is working in his customers' best interests.

Joe called back as soon as he got the message (Sunady evening) and started to assess the cause problem over the phone. Made some suggestions and followed up the next day...When he arrive on Monday -at the appointed time- to do the repair he had the right parts and fixed the problem in 30min. Prompt, efficient, and exceptional customer service.

I came across Joe, The Appliance Guy, on the HomeStar website. Our dishwasher was flooding and we needed to know whether we should get a new one as this one is fairly old now. My wife was for going for the new one, but I suggested we talk to a professional appliance person.

Once I phoned Joe, he made it a point to schedule me right away, and to turn up promptly as agreed. He quickly checked the dishwasher and discovered that there was a blockage which he cleared. He also made additional repairs so the dishwasher can last a few more years.

What made Joe outstanding was that he took the time to check out our old fridge as well, and to suggest ways to keep it going and to increase its efficiency. This he did on his own accord without any prompting. He could have easily done his job on the dishwasher, kept quiet about the potential problem he saw with the fridge and waited until it broke down, and then shown up--but he felt he needed to provide the suggestion now in order to keep the appliance running. I will recommend Joe to every homeowner that I know who needs help with appliance repair and maintenance.

Opiyo

our fridge, a 7 year old Amana bottom freezer purchased from Sears, stopped working this past Sat. I called Joe Monday morning. He arrived within 2 hours, replaced the starter on the compressor. Problem solved. He called later that night and again 4 days later to make sure all was well. Exceptional service. PS. Sears service, recognizing the urgency of the situation, promised to come out thurs.

The Appliance guy came out to look at my Whirlpool washing machine. He immediately knew what the problem was and was able to get it working in less than half and hour.

Very fast and very professional. I will definitely use him again.

My dishwasher broke down a month ago, then last week my clothes washer broke. So I called Joe hoping he could fix both. He said the dishwasher (from '97) needed a new motor and that it wasn't worth fixing it because of its age. He repaired the clothes washer with a little ingenuity, saving me from having to replace my timer unit. He was pleasant, fast and professional. I wouldn't hesitate to call him for my next repair.

After my fridge had gone on the fritz, I went to Homestars and saw that Joe was highly recommended so I called him. He not only was here within 24 hrs with ALL the parts and filters I needed(from a brief phone conversation)but was clean, courteous, efficient and solved the problem at minimal cost. I would HIGHLY recommend this gentleman. A real pleasure...Donna Murray

Joe answered my call right away, was on-site quickly, and had my fridge up and running in an hour.

I found my fridge was overheating last night. After finding him on Homestars, I called Joe this morning and spoke to him directly. He was very courteous and walked me through a diagnosis to make sure he was as prepared as possible when he showed up on site. He said he would call me back when he had figured out his schedule. He called back as promised within 20 minutes and showed up when he said he would - within an hour in my case. He was just as personable in person and got to work right away. Because of his preparation, he had the part he needed when he arrived - a fan motor - and had it installed within an hour. He didn't mind my watching or asking questions. In fact, he offered his own tips on maintenance, too. Paying close attention, I could see the work was done right and the price was very reasonable. I would call Joe again without hesitation and certainly recommend him to anyone else.

Our oven hadn't been heating properly. I called Joe, he came out the next day, diagnosed the problem, ordered the parts, and came in a few days leter to make the repair.

I was very impressed by Joe's knowledge and willingness to explain in clear terms what the problem was and what options were available.

I hope not to have appliance trouble again, but if I do, I'll call Joe the Appliance Guy without hesitation.