Joe from The Appliance Guy provided us with professional, honest, quality service. He thoroughly explained possible causes for the malfunctioning of our 14 year old dishwasher and gladly answered any questions we had. We were impressed by his genuine desire to rectify our problem the most cost effective way (by eliminating the simple cause) without automatically advising us that parts were required to recify our problem, as our experience has been in the past with other repairmen. In our case, no parts were required and it was a simple fix. He also identified other issues which we had not advised him of, and repaired them once again without any parts other than a rubber gasket. It is a pleasure to find an honest repairman such as Joe who will provide the customer with only what is required. We will gladly continue to use Joe's services should the need arise, and will confidently refer The Appliance Guy to our family and friends.