My Whirlpool freezer was collecting ice and leaking water onto my laminate floor. I contacted Joe after reading all of the positive reviews on Home Stars. When I described the problem to Joe he knew immediately what the problem was, how to fix it and the price. Joe came within 30 minutes and got to work and fixed the problem. Joe charged me exactly what he said on the phone. It's been a week since the problem and I haven't had any issues. Joe has a lot of knowledge and experience and told me exactly how to maintain my fridge going forward. Based on my experience I definitely recommend Joe The Appliance Guy.