I am not satisfied at all and can not recommend this company for international moves for a few reasons:
1. Sales person is not keeping promises. You agree with her about house visit, she doesn't come and doesn't call. You need to chase her and finally end up discussing things over the phone while she is driving and you barely can hear each other;
2. This company failed to advise me that I was going to ship much less than I was paying for (actually, MUCH less). I ended up paying 3600 USD for shipping 2500 lb (that is the minimum they ship), thinking that it was the estimated weight of my shipment. As I wanted to be sure I do not exceed 2500 lb, I had to leave behind a lot of stuff that I would otherwise place into the shipment. Why not they give a rough estimate of the actual shipment weight and make sure customer understands that? I hope that is not done intentionally as it is very unfair from customer perspective when international shipment is so expensive.
3. In spite the company claimed a certain time window for the delivery, they didn't keep it.
- Approximate cost of services:
- $3,600.00
- Company Response
We are sorry you feel that we mis led you on your estimate. In review of the quote we gave you in writing it was clearly stated that you planned on moving the following- one bench - roughly 30 boxes at rough weight of 45lbs each. You were charged as per the estimate based on the 2500lbs minimum that was also outlined in writing on our estimate.