I’ve actually never taken the time to write a review but after such an unpleasant experience with Tasco Burlington, I had to.
1. Sales experience was nice with Grant at the onset, however, that has gone pretty bad after delivery of faulty appliances. We thought Grant was a nice guy but apparently we were wrong, he was just another sales guy who talks a good game but only interested in selling! With all the issues we’ve had after purchasing what is supposed to be high-end appliances (Monogram, Bosch, Electrolux) we have never heard from Grant again.
2. Installation / installers that were initially sent (Joseph and co) were HORRIBLE! Very incompetent bunch. Tasco has this ridiculous process in which appliances are delivered by and then someone has to come back to install them, adding an additional/unnecessary step to the process. The installers that were sent turned the breakers off, refused to turn it back on, and instead advised us we needed to have electricians come turn it on. So they never tested the appliances with the exception of the washer and dryer, upon which resulted in both w/d no working, “dead on arrival”. Dishwasher ended up flooding once we turned it on the next day.
3. I went back into the store to meet with the manager that was also initially empathetic and escalated the issue to customer service, then he never followed up again. Mind you it took over 3 business days and many calls before anyone called with updates.
4. After installation, they’re having us deal with the manufacturers for appliances that are supposed to be brand new and we’re getting the run around.
All in all, this was a terrible a experience, especially after spending what we consider to be A LOT of $$ on appliances. I would NEVER EVER recommend any Tasco locations to anyone, I will actually proceed to post my experience on all public sites to deter anyone from doing business with this brand.