I did not have the time to go in to the store and purchase two new Kohler toilets. I decided to call and speak with a sales rep who was very responsive and helpful. He took down what I was looking for and called me back within hours with a quote that seemed acceptable. I called him back the next day to say I wanted to purchase them and asked if they could be ready in two days to be picked up by our contractor. He said it usually takes five days but would see what he could do. Once again he called back in hours to let me know he could have them for pick up in 2 days. Our contractor picked them up with no hassles at all. As well, when it came to paying for the price he quoted me on - he realized he had made a mistake and readjusted the price saving me a significant amount on the total. We were very happy with Gabriel who was our sales person and would recommend Taps and him.