Lilly at the design center was very pushy, clueless and confused at numerous times, and tried to sell us standard features at the upgraded cost. She was also very uninformed of the promotions that were rightfully ours after we purchased the house. Her knowledge of products and interior design were absolutely horrendous. Both her and the builder just nickel and dimed us to death.
Communication while building this house in London (Cedarhollow subdivision) was a constant battle with the builder. Wilson was only present on the PDI day. The house was built right on schedule.
Chris was the building supervisor on the lot and was there all the time. While Chris was a nice person, he severly lacked the knowledge in most areas and felt like he was learning as he went. The contractors did a bum's rush job on a lot of aspects of the house. If there was a problem after filing with TARION, the issue usually gets resolved a few months after the complaint filed.
We have lived in this new house for 8 months now (moved in Spring 2015). Overall, we haven't had too many issues (new builds always have some problems) and are lucky that we haven't had any major issues like flooding.
Overall, we are generally pleased with the house and the house could have been built a lot worse; but ourselves AND our neighbours would definitely NOT recommend this builder to any of our friends looking at buying a new house.
- Approximate cost of services:
- $300,000.00
- Company Response
Thank you for submitting a review. Our team is saddened to hear you feel this way. We strive to deliver the best possible customer service and knowledge and we do our best to make sure our customers know they are cared for and valued. Every home buyer should experience the service they've come to expect from us and we apologize you feel this has not occurred. Please email us at info@sunlighthomes.ca to discuss more as this will help us improve upon our service.