- Approximate cost of services:
- $31,000.00
Did not solve the problem, charged full rate, did not return call
Mr. Martin, it is unfortunate that the correct leak source was not found. But the reason why your roof leaks and the source could not be easily located is that the roof is well beyond its service life which you were told and given photo evidence. Poor roof maintenance has allowed severe moss infiltration between many rows of shingles and there are large areas where the shingles are so old and damaged they are waving. The ridge capping is also deteriorating and cracking, losing its granules and watertight integrity. Our experienced roofing technicians spent about 10 hours at your home over three trips in attempts to find and fix the leak for your benefit. They found more areas than the one you had identified as a possible leak source. They then provided a quote which you approved and repaired the issues they determined to be the most likely cause. We billed our inspection fee of $225 for the first visit and provided a quote for $1100 for the identified work. This totalled $1400 over the first two visits. We did not bill for the third visit after the quoted repair was completed. We did detail for you all the issues we found. Unfortunately, we cannot continue to inspect and repair further without billing for the time spent doing so. We share your frustration in trying to source leaks in older roofs and understand your wish to seek alternate options to our suggested roof replacement. We suggested a replacement because you were concerned about the accumulating charges and our inability to guarantee repair work as explained to you previously. A roof replacement would be the smart move because of your roof's age and condition as it would safeguard your home against current and future leaks which would save you further unpredictable and unknown repair charges. It will have to be done at some point in the near future regardless.
Professional new roof install by Absolute Roofers
Brijay, thanks for the great review. It was our pleasure to serve you and we are happy that you like your new roof.
Excellent re-roofing of our residential house
Thank you, DC, we appreciate the comprehensive review. We do our best to provide the best customer experience and the highest quality work.
Thanks, Lawrence. We appreciate your business.
Thanks for the great review, Tim. We're glad we were able to serve you.
Repair squirrel dMGe to soffits and shingles
Thanks, Rod. The review is appreciated!
Thanks, Jan. Appreciate the review.
We appreciate valuable feedback from our clients and would like to thank you for your time in leaving your review. Absolute Roof Solutions prides itself on providing great service, exceptional workmanship, and completely comprehensive experience. It is in the spirit of transparency that we’d love to address your comments for you and anyone else who may have any concerns.
The ventilation system was installed and we’re glad to hear that you are pleased about how Roger and the office team went the extra mile to help satisfy your needs.
We do have subcontractors that work exclusively for Absolute Roof Solutions. There is no extra cost to the customer for this. The subcontractors work under the ARS banner and are covered by our insurance, warranty, and WCB. Using subcontractors ensures that we are compliant with a fair workforce and no surprise costs from the quoted number on the job due to labour.
To address your next point I’d like to remind you that our specialist, Justin, did ask to do a cut test twice and was advised by you that it was not something you wished to proceed with as you believed your roof was plywood, and did not want to disturb a previous leak or have an additional cost. It was under this communication that we moved forward with providing you a quote based on a plywood roof.
As we wanted to give you the best experience, we quoted you based on your information, including what it would cost to add plywood on the original quote, so that there was full disclosure on what the project may cost. This was the amount of $3250 that was on your contract as a charge that would only be incurred if we encountered a difference in material. We agree with you that it is important to conduct our own test, and we will not be making any exceptions to this policy in future. After Justin spent time going over the contract with you, we received your consent & proceeded to start work on your roof. We sent Mike to do a cut test and a repair free of charge to confirm what you had told us. We discovered that your roof was shiplap – different to the discussed plywood that we quoted on.
The cost for the plywood ($3250) was already stated on your original quote as a conditional cost as you are aware, and we recommended using the asphaltic board as it was a superior material for your job, and we offered to do this at the same rate, but understood that it wasn’t what you had originally intended on, and gave you the option of shopping another contractor.
We gave you the option of returning your deposit less the $200 cancellation fee which we would use to cover the cost of 2 repairs that we did as a gesture of goodwill to get your roof through to spring when the full job would suit your timeline better, as opposed to charging you a separate fee. We would not have kept your deposit should the opportunity to back out of your contract have been taken.
We were pleased that you chose to proceed with our team, given that you were happy with the quality of work that we had previously carried out for you. Justin detailed the final cost breakdown for you and it was agreed upon per your email on May 10th where you thanked us for answering your questions in detail.
We understand that roof repairs can feel like a larger cost and that can contribute to your overall experience, but we felt that we gave a fair price given the asphaltic board portion was at a heavily discounted rate of almost 30% to honour the pricing we gave for plywood. . We could not in good conscience reduce this further given the work our crew had already carried out. We would again like to say how happy we are to hear that you were satisfied with our quality of work and the repair crew, and we hope that this will help you return to us should you need any further work conducted.
See our full response on your facebook review. We want to ensure that you are happy. Thank you.