Absolute Roof Solutions

Roofing
Vancouver BC V6P 6G2
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Roofing
Absolute Roof Solutions
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Reviews for Absolute Roof Solutions

Average customer rating:
8.4 10 (41 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
10/10

Roofing for an older house

After shopping around and obtaining several quotes from different roofing companies, we ultimately chose Absolute Roofing due to the unbeatable value they offered.

What set them apart was their in-house team of experienced workers who handled everything from electrical and metalwork to chimney repairsservices that other companies would have subcontracted or integrated into the job, likely resulting in higher costs.

Working closely with Michael on our project, we found him to be straightforward and honest, offering valuable advice on the type of roofing that would provide the best return on investment and long-term stability for our older home.

Michael was also very accommodating, and we had ongoing conversations about styling, scheduling, and prep work throughout the project.

We particularly appreciated the comprehensive ventilation system, the suggestion of a better value roofing material (avoiding expensive cedar that wouldnt match the home and wouldnt be seen), the meticulous chimney work, and the fascia styling that complemented our new roof.

I highly recommend Absolute Roofing for anyone looking for comprehensive and reliable roofing solutions for any type of home.

Approximate cost of services:
$31,000.00
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Ian in Gibsons
Ian in Gibsons
1 review Vancouver, BC
0/10

Did not solve the problem, charged full rate, did not return call

We did not have a good experience with them. We will not use them again and would not recommend them.
We called them because we had a leak that we wanted fixed. They came for an inspection and identified certain areas as the likely source of the leak. Then they came and did work on those areas they said were probably causing the leak. They were wrong. Then my wife and I identified a source of water ingress and told them. They came again (after we had to approve another estimate, in addition to the one already sent and approved for the previous visit) and did work in that area. They did not solve the problem. Despite not solving the problem, they promptly sent an invoice adding two estimates for the two previous visits.
Their estimates (before you approve the work) include the following sentence: If, after we have completed a repair, you continue to have water ingress issues, please call us. Lets work together to solve this problem. Based on our experience, we recommend that you do not rely on that sentence and not assume that Absolute Roof will propose reasonable solution (i.e., something other than a full roof replacement, which in our case was obviously not necessary, or additional visits for which they will continue to charge you even if they dont fix the problem). Thats not what happened to us. I called and left a voice mail asking for a call back to discuss the invoice, as it was clearly a problem that we were being charged full rate when our problem remained unresolved. I never got a call back. Instead, I got an email suggesting that we replace the entire roof, and that any additional visits would be billed again (after three visits already).
In sum, they did an inspection that did not identify the issue; they did not solve our issue after three visits; they charged us their regular rate despite not having solved our problem; they did not return my call or voicemail requesting a call to discuss the obvious problem of a full rate invoice for work that did not solve the leak. When I have a leak, I want it fixed. Absolute Roof did not fix our leak, and charged us over $1400 for their visits.

Approximate cost of services:
$1,400.00
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Company Response

Mr. Martin, it is unfortunate that the correct leak source was not found. But the reason why your roof leaks and the source could not be easily located is that the roof is well beyond its service life which you were told and given photo evidence. Poor roof maintenance has allowed severe moss infiltration between many rows of shingles and there are large areas where the shingles are so old and damaged they are waving. The ridge capping is also deteriorating and cracking, losing its granules and watertight integrity. Our experienced roofing technicians spent about 10 hours at your home over three trips in attempts to find and fix the leak for your benefit. They found more areas than the one you had identified as a possible leak source. They then provided a quote which you approved and repaired the issues they determined to be the most likely cause. We billed our inspection fee of $225 for the first visit and provided a quote for $1100 for the identified work. This totalled $1400 over the first two visits. We did not bill for the third visit after the quoted repair was completed. We did detail for you all the issues we found. Unfortunately, we cannot continue to inspect and repair further without billing for the time spent doing so. We share your frustration in trying to source leaks in older roofs and understand your wish to seek alternate options to our suggested roof replacement. We suggested a replacement because you were concerned about the accumulating charges and our inability to guarantee repair work as explained to you previously. A roof replacement would be the smart move because of your roof's age and condition as it would safeguard your home against current and future leaks which would save you further unpredictable and unknown repair charges. It will have to be done at some point in the near future regardless.

Varghese
Varghese
0 reviews Vancouver, BC
10/10

Professional new roof install by Absolute Roofers

We are incredibly pleased we picked Absolute Roof Solutions, to re-roof our house.

Back in November 2020, we noticed a large, dark, damp area on the garage ceiling and fearing a leak we called a roofer. He confirmed our suspicions and showed us photos of our cedar shakes torn off by raccoons and squirrels. There were big holes in numerous places.

Ours was cedar shakes and our roof was about 45ish years old and we had been putting off replacing our roof because of the high costs. We were quoted as expected a very steep price (current market price?) of replacing our whole house roof.

We decided that for the time being, we would simply have the garage roof replaced with the rest of the house being done by 2021. The price was more manageable for us then, as this was urgent.
We knew what we were getting into.

This year in April, Spring 2021, we tried to reach our original roofers to complete the rest of the job. As expected, they were busy and kept me waiting for about 3 weeks and we were told that all prices were going up especially plywood sheets.

We then started to request bids from several other roofers including the original guys who did our garage roof.
The job was complicated by the fact the existing cedar shakes were all wrapped and falling off and we had dormers and also steep grades on certain portions of the roof. This house was built in 1971.

2 of the bigger roofer companies stepped in and Absolute was one of them.

Throughout the initial sales bidding process, we were impressed by the professionalism of the sales consultant, He answered all our questions, educated us on roofing specifics and gave us the confidence to make one of the biggest single purchases one makes in a lifetime. And he was very pleasant throughout the entire process.

The job was completed within a period of ten days, in between unexpected rainstorms.

The team who completed our project were very professional, cheerful, polite, cleaned the job site completely and gave us a beautiful new roof.
A fine example of service ambassadors and a credit to the company.

We are most appreciative of their work and the results. Everyday after they completed their work, they took the due care and consideration to cleanup all mess, leaving our front yard and backyard even cleaner than before the job began. My wife and I could not have been more appreciative. We expected a big mess as like most other contractors, but this was unbelievable.

The Project Manager was always around when he could make it. Anytime I texted him with my numerous questions, he would reply or else physically come down to explain the details repeatedly.
Yes, I annoyed them, but they were very patient as they must have realized that I knew nothing about roofs.

We are delighted we chose your company and would recommend you highly to anyone in need of a new roof installed to the highest standards.

Our neighbours have stopped by and commented on the new roof and have asked for the Company's contact info.

Thanks Absolute.

Varghese and Anna Thomas of Richmond, BC

Approximate cost of services:
$30,000.00
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Brijay in Vancouver
Brijay in Vancouver
1 review Vancouver, BC
10/10

Absolute Roofing is Fantastic

We are very pleased and satisfied with our new roof from Absolute Roof, Job well done from start to finish! Thankyou to Doug and his Crew for all their work in making our old roof , NEW and beautiful again.
If you need a new roof call Absolute Roofing.
Brijay/ Vancouver,B.C.

Approximate cost of services:
$13,000.00
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Company Response

Brijay, thanks for the great review. It was our pleasure to serve you and we are happy that you like your new roof.

DC in Vancouver
DC in Vancouver
3 reviews Vancouver, BC
10/10

Excellent re-roofing of our residential house

We initially contacted Absolute Roof Solutions due to a leak in our ceiling. Greg and Carlos came within 1 day and quickly identified the leak in our cedar shake roof. They were great in trying to repair the leak and were very timely and they definitely knew what they were doing. The leak was repaired (although I think another leak appeared elsewhere), but given our cedar shake roof was nearing the end of its life, we knew that a new roof was needed.

I worked with Pat from Sales in Absolute Roof solutions. He clearly explained the options for re-roofing and was honest and upfront with his assessment. I didn't feel pressured and felt we had good communication. Compared to other quotes I got from different companies, I went with Absolute Roofing solutions as it was easy and great working with Pat and their prices were competitive.

When the re-roofing job began, a crew of 5 came everyday and got my entire house re-roofed within 4 days! They were very efficient, professional and knew what they were doing. I asked the crew some questions re: the roof and they were happy to answer my questions. The crew cleaned up everyday, protected all the skylights and there was no damage to the yard or lawn at all. At the end of the job, the crew did an excellent job cleaning up the debris and there was no debris left at all.

The owner Doug came by for the final inspection. He clearly explained the longevity of the roof, how the job went and other things a homeowner should know. As well, he noted that a screw/bolt was not fully secured on one of the vents, so one of the crew members came back a few days after the job was done, got back on the roof and secured the screw/bolt. This illustrates that this company takes pride in their work and their quality of work is top notch.

In the end, I am very happy to have Absolute Roof re-roof our house (so that I won't have to think about my roof for the next few decades). Not only are their prices competitive, but working with Greg, Carlos, Pat, Doug and the crew was easy. They did a great job, their quality of work is excellent, they were very efficient and stand by their work.

I would highly recommend Absolute Roof for re-roofing or any roofing needs you may have, as they are a local company and provide good value for the high quality work they do. I would call them again for any future roofing needs without hesitation. Their office staff is great as well - very organized and courteous.

Approximate cost of services:
$33,000.00
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Company Response

Thank you, DC, we appreciate the comprehensive review. We do our best to provide the best customer experience and the highest quality work.

Lawrence Clayton
Lawrence Clayton
5 reviews Vancouver, BC
10/10

New roof in a day

Thanks again to the entire crew from Absolute Roof Solutions. They made the task of having a new roof installed almost painless, arriving promptly at 8:00 and picking up the last rogue shingle by 4:00. I just wish that they provided photos of their handiwork.

Approximate cost of services:
$8,000.00
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Company Response

Thanks, Lawrence. We appreciate your business.

Tim
Tim
3 reviews Vancouver, BC
10/10

Very satisfied

I was very happy with this company. I needed a new roof for my residential home on the west side. Justin did an excellent job of listening to my needs, making suggestions and revising the quote. He was far more responsive than the other firms I spoke with. When it came to the actual work, Roger oversaw the project very diligently and everything ran smoothly. The crew worked exceedingly hard and took great care. One year on I am still extremely satisfied with the results. It was a big investment and I feel I received good value for money.

Approximate cost of services:
$20,000.00
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Company Response

Thanks for the great review, Tim. We're glad we were able to serve you.

Rod a.
Rod a.
1 review Coquitlam, BC
9/10

Repair squirrel dMGe to soffits and shingles

They had to climb very high on our dangerous peak, remove two nest and clean up mess, then placed steel mesh inside the holes to prevent re entry, the replaced the soffits that were damaged.

Also the assistant cleaned my window!!
V3g 3m9

Approximate cost of services:
$900.00
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Company Response

Thanks, Rod. The review is appreciated!

Jan
Jan
1 review Delta, ON
10/10

Repair skylight

Checked all shylights, fixed what they noticed. They arrived exactly when they said they would.

Approximate cost of services:
$320.00
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Company Response

Thanks, Jan. Appreciate the review.

Mingwei in Toronto
Mingwei in Toronto
1 review Vancouver, BC
0/10

Roof Renew

Not even one year, the roof starts to leak, see the pictures below, that's the problem of subcontract, they have no idea who they hired. They have come and tried to fix twice, they don't even know what is the problem. What an experienced company? See Google for the full store.

Approximate cost of services:
$18,000.00
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Company Response

We appreciate valuable feedback from our clients and would like to thank you for your time in leaving your review. Absolute Roof Solutions prides itself on providing great service, exceptional workmanship, and completely comprehensive experience. It is in the spirit of transparency that we’d love to address your comments for you and anyone else who may have any concerns.

The ventilation system was installed and we’re glad to hear that you are pleased about how Roger and the office team went the extra mile to help satisfy your needs.
We do have subcontractors that work exclusively for Absolute Roof Solutions. There is no extra cost to the customer for this. The subcontractors work under the ARS banner and are covered by our insurance, warranty, and WCB. Using subcontractors ensures that we are compliant with a fair workforce and no surprise costs from the quoted number on the job due to labour.

To address your next point I’d like to remind you that our specialist, Justin, did ask to do a cut test twice and was advised by you that it was not something you wished to proceed with as you believed your roof was plywood, and did not want to disturb a previous leak or have an additional cost. It was under this communication that we moved forward with providing you a quote based on a plywood roof.

As we wanted to give you the best experience, we quoted you based on your information, including what it would cost to add plywood on the original quote, so that there was full disclosure on what the project may cost. This was the amount of $3250 that was on your contract as a charge that would only be incurred if we encountered a difference in material. We agree with you that it is important to conduct our own test, and we will not be making any exceptions to this policy in future. After Justin spent time going over the contract with you, we received your consent & proceeded to start work on your roof. We sent Mike to do a cut test and a repair free of charge to confirm what you had told us. We discovered that your roof was shiplap – different to the discussed plywood that we quoted on.
The cost for the plywood ($3250) was already stated on your original quote as a conditional cost as you are aware, and we recommended using the asphaltic board as it was a superior material for your job, and we offered to do this at the same rate, but understood that it wasn’t what you had originally intended on, and gave you the option of shopping another contractor.

We gave you the option of returning your deposit less the $200 cancellation fee which we would use to cover the cost of 2 repairs that we did as a gesture of goodwill to get your roof through to spring when the full job would suit your timeline better, as opposed to charging you a separate fee. We would not have kept your deposit should the opportunity to back out of your contract have been taken.

We were pleased that you chose to proceed with our team, given that you were happy with the quality of work that we had previously carried out for you. Justin detailed the final cost breakdown for you and it was agreed upon per your email on May 10th where you thanked us for answering your questions in detail.

We understand that roof repairs can feel like a larger cost and that can contribute to your overall experience, but we felt that we gave a fair price given the asphaltic board portion was at a heavily discounted rate of almost 30% to honour the pricing we gave for plywood. . We could not in good conscience reduce this further given the work our crew had already carried out. We would again like to say how happy we are to hear that you were satisfied with our quality of work and the repair crew, and we hope that this will help you return to us should you need any further work conducted.
See our full response on your facebook review. We want to ensure that you are happy. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Absolute Roof Solutions

ABSOLUTE ROOF SOLUTIONS has a reputation as one of the Lower Mainland’s top roofing contractors. We started in 1998 when our founder Doug Kerr recognized through his home building and renovation business that there was the very real need for better roofing workmanship. Doug decided that property owners needed to ...
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