Space Solutions by Organized Interiors

Formerly SpaceSolutions.Ca
Closet & Storage Solutions
Woodbridge ON L4L 8N6
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67%(5 reviews)
99%(394 reviews)
HomeStars
Closet & Storage Solutions
Space Solutions by Organized Interiors
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71%

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Reviews for Space Solutions by Organized Interiors

Average customer rating:
9.4 10 (106 reviews)

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lola in Toronto
lola in Toronto
1 review TORONTO, ON
2/10

4 bedroom storage cabinets

I expected the finished products to match the drawings. Only 1 small free-standing item did. The tops of the other 2 free standing items had unexpected overhangs. One of the free standing cabinets should have had a divider with 1 shelf on one side and 3 shelves on the other, but there was no divider, and it had a total of 3 shelves. The built-in closet was not initially built in at the top. Another installer came and built it in completely but with lips that I did not expect. I was very disappointed. The owner visited, offered to discuss possible alterations with the shop, but could not guarantee that it would meet my expectations. and left me in tears.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

There were many factors leading to this customer's dissatisfaction, and her frustration is entirely justifiable. It is a shame that she did not post photos of the work done. They would show cabinetry of good quality, with efficient storage and clean lines. Errors were made in execution, and Space Solutions did make an effort to address them. Some details are not always easy to convey on drawings, but the valance she says was a surprise was clearly indicated, and the installation of it was entirely in accordance with industry standards. The overhangs on cabinets, while not indicated on the original drawings, were intended to be an enhancement as a finishing detail. Unfortunately, at this time the owner of the company was on vacation, an installer’s off-the-job injury caused us to be short-staffed, and other issues, led us to drop the ball on communication with this customer, and our initial response was substandard. Not fully understanding the nature of her concerns, we did send an email to the client offering financial compensation for the small errors, and received no reply.
But there is no question we could have done better and this review has brought about a procedural change and a re-doubling of effort on our part to personally visit each and every customer that has a post-installation concern. Our business grows every year and we are convinced it is due to the attention to detail and willingness to do whatever is necessary to serve the customer. We strive for perfection and clearly we missed the mark in this case. We will keep trying to do better.

Bayan in East york
Bayan in East york
6 reviews East York, ON
10/10

Large wall unit

We used Space solutions to design and build a large wall unit in our new home. The unit is 18 feet by 8 feet. First, we had to find a design that met our needs and that looked stylish and contemporary. Jorgen came to our house three times and patiently listened to what we had in mind, took measurements, drew the unit, gave many suggestions and finally helped us find the best design. He was very patient even after all the changes that we did. We had to decide on every single detail from the fluted columns, to the glass doors and glass shelves, to the baseboard and the door handles… It was a long procedure but the outcome was worth it. Barb supervised the building part and made sure no glitches were left behind. The professionalism and expertise of Jorgen, Barbara, and the team who installed the unit make Space solutions highly recommended by us. We interviewed a few companies, and the price given to us by Space solutions was the best. We now love the look of our family room and the unit added value to our home. It is a real piece of art.

Approximate cost of services:
$9,600.00
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Company Response

Thank you, Bayan. This was a challenging project, making sure that we got every detail right, and the finished product shows that. Thanks for sharing the photo, and let us know if there's anything else we can do for you!

RS in Toronto
RS in Toronto
1 review Toronto, ON
10/10

master walk-in, guest room, nursery, and foyer closet

After shopping around, I decided to go with Space Solutions to spruce up our closets (master walk-in, guest room, nursery, and foyer closet). Their pricing was competitive but the differentiators were their drawings (which were more thorough and I received a copy of the drawings before making my final decision… you’d be surprised but some companies do not give you drawings), Barb’s (the owner) product knowledge, and the ease in working with her. I was fairly involved in the design of the closets, mainly the walk-in – Barb was patient and professional, great with suggestions, prompt with changes to our design, and quick on email. We had the closets installed a couple of months ago and they have all proven to be very functional. My husband and I LOVE them. In the master walk-in we have 2 banks of drawers with beautiful lattice work on the drawer fronts, oil-rubbed bronze accessories which “dressed” up the closet quite nicely, a shoe tower, and crown moulding throughout. The guest room closet was fairly simple as we just needed it for storage (a hanging bar on one half and shelving on the other half). The nursery closet, on Barb’s advice, has adjustable shelving and 3 adjustable hanging bars (so they can be moved around as the baby gets older) and a bank of drawers. The front hall closet isn’t huge but is very functional –shelving for shoes, a hanging bar that spans 2/3 of the width of the closet, and adjustable shelving for the remaining 1/3 of the closet (with a hanging bar that can be inserted in case we have more guests). The installers, Carlos and Jeremy, were friendly, clean and efficient and did not go over the scheduled amount of time to install all 4 closets. I had to have someone come back to fix one small thing but it was given no hassle at all. I was impressed by Barb and her team’s work and would (and have) strongly recommend them to anyone looking for new closets.

Approximate cost of services:
$9,500.00
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Company Response

Thanks for the review! We're glad you had a great experience, and please let us know if there's ever anything else we can do for you!

Quincy in Mississauga
Quincy in Mississauga
1 review Mississauga, ON
10/10

Custom built walk in closet

Christopher was great to work with. Very helpful, he listened to what we were looking for and designed something that we love and maximized our space. The installer that came was friendly and professional. Great team of people. Makes the whole experience very easy. Highly recommended.

Approximate cost of services:
$0.00
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Company Response

Thanks for sharing, Quincy. We'll be sure to pass that on to Christopher!

Nancy Boyce in Scarborough
Nancy Boyce in Scarborough
6 reviews SCARBOROUGH, ON
10/10

Closet organizer in a walk in closet

Barb and her team did a great job with our walk in closet. From Barb giving us excellent suggestions on how to use the space and drawing the plans and finally the finished product. We are thrilled it is exactly what we wanted. From the initial meeting to installation was only a matter of weeks. We will use them in the future.
N. Boyce

Approximate cost of services:
$0.00
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Company Response

Thank you Nancy! Of course, do let us know if there is anything else we can do for you!

Anne Simard in Toronto
Anne Simard in Toronto
2 reviews Toronto, ON
1/10

Custom built wall unit

Horrible customer service and poor design advice.

The actual construction is nice, the installation was very well done. However, the design did not properly consider the room, the layout and the light It is far too overbearing.

I've repeatedly tried to get my concerns rectified to deaf ears.

I'm going with a competitor for future work already in planning stages.

Approximate cost of services:
$4,000.00
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Company Response

We can only say this customer is being completely unreasonable and is misrepresenting the situation. She is unhappy with decisions she made and is looking to place blame on the shoulders of someone other than herself. We wish to point out that the client indicates good quality and construction. Her complaint is design advice. We are at a loss to understand this. The salesperson spent hours with the client and provided a detailed drawing, which she approved. The client and her husband spent 1 1/2 hours in the showroom deciding on colour and reviewing the details. In the end she is disappointed with decisions that SHE ultimately made and would like to shift the blame. Furthermore she postponed the installation the evening before it was due to start - we cheerfully accommodated her, and did not make any additional charges even though this left two people without work due to the short notice. We rearranged our calendar at the busiest time of the year to fit the job in. Our emails to her regarding follow up were often not replied to. Even after this negative review, we endeavoured to resolve the situation and she has not replied. To say, therefore, that complaints, however unfair, fell on deaf ears is disingenuous and simply not true. Frankly, we would warn any potential trades to be wary of this customer.

channa in Toronto
channa in Toronto
2 reviews Toronto, ON
10/10

Bookshelves and closet organizers

I recently moved and once again needed bookshelves for my extensive library. Given my limited budget I considered my options. Should I go with Space Solutions though I can cut my costs with readymades? I decided to go ahead with Space Solutions but not because I have been pleased with their work in the past; I went with them because of their great team!!!!!!!! Currently I have a few major stresses in my life. I knew that working with their designer Micheline
would be stress-less! She is knowledgeable, precise, personable. I have worked with her before and knew I could trust her to help me choose the best 'solution' though I am currently not thinking clearly! I was right. And she gave me a much needed hug too!!!!!!
This may not be the usual review -but I thought I would like to share .

Approximate cost of services:
$0.00
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Company Response

Thank you Channa! It's always great to hear about our successes, and the personal touch you mention is a big part of our business. I will be sure to pass on your thanks to Micheline. We look forward to working with you again in the future!

jan in Mississauga
jan in Mississauga
3 reviews Mississauga, ON
8/10

Glass Sliding Doors as Room Divider

Barb and her team at Space Solutions do a great job, the work was done on time, installed perfectly and they cleaned up after themselves. products are stylish and durable. Definately would reccomend Space Solutons.

Approximate cost of services:
$2,000.00
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Company Response

Hi Jan, thank you for the review. It sounds like you were satisfied with the work done, and that is always our goal. I wanted to ask you, though, if I could, if anything was lacking in your experience with Space Solutions? Any and all feedback is always welcome, I just wanted to check and see if there is anything we could have done differently to make up those other 2 points!

Dipak Dhrona in Scarborough
Dipak Dhrona in Scarborough
3 reviews Scarborough, ON
10/10

Installation of custom vanity, wardrobe & redesign of bedroom closet

From the design consultant, Marlene, to the installers (Christien and Carlos) they were all so responsive, courteous, detail oriented and super clean. They finished the job in the time promised.
I am sold to their brilliant service and product delivery.
I could not be any more happier. Definitely recommend them.

Approximate cost of services:
$9,000.00
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Company Response

Thank you, Dipak. I'm happy to hear that your project was a success! Don't hesitate to let us know if you require anything else.

Bill Weeks in Etobicoke
Bill Weeks in Etobicoke
1 review ETOBICOKE, ON
10/10

Custom built-in desks, drawers and book cases

Our room was a challenge since there were no square walls. The first step was to come up with a basic design and this was done effectively with the assistance of three staff members of Space Solutions who listened to our wishes. Their input was helpful and very professional. We received a detailed quote and following some revisions we agreed on the terms. The installation was completed on a timely basis with minimal inconvenience in the rest of our condo. The craftsmanship was beyond excellent and we have received many compliments on the completed project. We couldn’t be happier with Space Solutions.

Approximate cost of services:
$30,000.00
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Company Response

Thank you so much for sharing, Bill. You're right, this one was a challenge. It was a pleasure working with you in your home, and we look forward to working with you again in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Space Solutions by Organized Interiors

Space Solutions has joined with Organized Interiors at their 10, 000 sq ft inspirational showroom in Vaughan, where you can see closets, home office units, Murphy Beds, wall units and more. In this new partnership we will continue to provide custom space solutions for our existing market throughout Toronto, with ...
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