Moved into our new home in downtown Toronto where the basement carpet definitely needed a cleaning due to cat spraying. Found Soft Surfaces/Fred based on Homestars and a single call and his office had us scheduled for within the week. Fred and his assistant were very friendly, polite and did a great job. The only reason I haven't given them full marks was that over the phone the office quoted a rate of 39c per sqft and when it came time to settle up ...the invoice was for 50c per sqft. I mentioned this discrepancy to Fred and he apologized profusely for the misinformation I was given over the phone and promised to look into this immediately to rectifying any discrepancy in rate quote information by his phone operator for future clients. I had no problems with the jump in price as it was more in-line with what I'd originally anticipated and the 39c rate was simply a bonus when I first had called. It was my own fault for not confirming, the quoted over the phone rate that I was given, with Fred prior to setting him to work. I'd recommend that anyone using them simply double check the quote prior to commencing the actual cleaning. Beyond this misunderstanding ...several weeks later our basement carpet looks great and no longer emanates the nasty cat spray smell. Many thanks for the great job!
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