Smitty's Fine Furniture

We bought a Decorest sofa and loveseat from Smitty’s in Kitchener. After 6 months we noticed that the seams were pulling apart on 2 seat cushions. We called our design consultant, Angela, and she immediately arranged to have a service rep come out to our home in Tillsonburg. What a pleasure to have Brad come into our home. He took pictures of the seat covers and had Decorest make new covers. Brad delivered the new covers to our home and ensured that everything fit properly. Our customer service experience was excellent with Smitty’s and we will definitely continue to shop at the Kitchener location.

Went into Hanover location looking for 2 couches and it was clear that I didn't really know what would fit in my space. I was given their site that has a built in room decorator to put in measurements and was given the measurements of the two couches that I liked. There was never any pressure and Christina was very helpful in helping me pick out what would fit in our space and to pick durable fabric. Will be returning for beds in the future.

Demonstrated poor quality control and lack of customer consideration. Smitty's delivered a defective Bermex dining room buffet. One leg was noticeably cracked and one drawer was not attached to the track. I had to wait a week for someone to come and look at it to confirm it had to be replaced. Then I waited another 6-7 weeks for a new one to be delivered. It was very inconvenient. I received no explanation why the first one came in such a condition. Very unlikely to purchase from them again.

we bought 2 high end chairs from Smitty's - they arrived damaged after they had promised to check the product before it was shipped. I would not touch them with a 10' barge pole - worst experience ever

We have a small bedroom and it is for a teenager
Finding the right bed set was important because we wanted comfort and also nice decor
Smitty's was the place to go-fine furniture describes them well
Will recommend for sure

Smitty's is a wonderful furniture store.
They offer great products and value.
We purchased Mission style dresses and night tables that are very high in quality.
We love the furniture we purchase from them and would definetely go back again.

We bought a number of paintings. THe staff was very courteous and they helped us to make the right decisions. Their sales are also very genuine and their prices are exceptionally good!