Our complaint isn't as much about the store as it is about the delivery staff and the customer service staff. My wife and I recently purchased a new mattress and box spring from Sleep Country Canada, and had it delivered. At the time we purchased our new bed, we were told that it'd be possible to have them take away our old bed. Apparently they'll only do so if it's in pristine condition, and if that was the case, why would we replace it? The delivery staff was extremely rude, arrogant and unpleasant to deal with. Ultimately, they left our mattress on the front porch and took off while I was hauling our old bed out the back door. They then proceeded to say I had asked them to leave it downstairs. Customer service staff were equally rude and unhelpful. Never buy anything from here if you'd like to have a good experience. I know I won't be spending a dime with them again.
- Approximate cost of services:
- $1,600.00