Shower Deluxe

Mirrors & Glass
374 Bering Ave., Toronto Toronto ON M8Z 3A9
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Reviews for Shower Deluxe

Average customer rating:
9.3 10 (39 reviews)

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ladanbazargan
ladanbazargan
1 review Toronto, ON
10/10

Shower panel

Very professional and on time and friendly staffs very satisfied of the job
Thank you to whole staff

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Company Response

Thanks a lot for the review Ladan,
We are very glad to hear that you were happy with your experience!

Private User
Private User
Private User reviews Toronto, ON
0/10

Worst customer service

High quality products but awful customer service. Our projects was a parade of errors and delays from cutting wrong holes in mirrors, to delivering wrong dimensions, to defective hinges to missing parts. I fully appreciate that these things happen in construction projects but this is the only service provider in two back to back projects I did totalling 500k that absolutely refuses to compensate a customer by granting any discounts whatsoever due to the multiple delays caused by their mistakes. They have no understanding of their legal obligations nor of good customer service. Despite spending thousands of dollars for 4 showers, they showed no good faith to compensate me for the delays caused by their mistakes and even refused to grant a very small 375$ discount which would have gone a long way as a gesture of apologies. So if you use them, you better hope everything goes according to plan because they do not own up to anything.

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Company Response

Hi Sylvie,
We appreciate your feedback.
While I appreciate constructive criticism as a means to improve our service, this review is quite unfair and misleading.

Our shower enclosures are installed to exacting standards, and when we aim for tolerances of 1/8”, sometimes re-cuts can be expected (at our cost) to ensure you get the best possible finished product!

It seems unreasonable to punish us for upholding these standards and giving you the product that we promised.
We own our mistakes when they happen, and we rectify them accordingly (as we did without question in this case) -- to say that we don't "own up to anything" is just unfounded...

Furthermore, your complaint that you were not given a discount is untrue. Your contractor (who paid the invoice) was given a very reasonable discount to appease your concerns. I respectfully ask that you take this concern up with him.

All the best,
Steve @ Shower Deluxe

Jacob
Jacob
0 reviews Mississauga, ON
10/10

Custom Home Showers

Shower Deluxe has been our primary glass supply/installer for many years now. They are competitively priced, easy to work with, and most importantly provide quality work.

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Cristina in Toronto
Cristina in Toronto
1 review Toronto, ON
10/10

Excellent service

Shower Deluxe did a great job - on time, professional. There was a problem with my shower sill, which they didn't cause, but they were so helpful to come back and remove and reinstall the door and glass wall. Maria and Esteban and the whole team are just great people and do their job well. Thanks, Shower Deluxe.

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Company Response

Thanks for your positive feedback Cristina!
Pleasure working with you!

maxymiw
maxymiw
5 reviews Toronto, ON
10/10

Glass Shower doors installed

This service came highly recommended and they were professional from step 1 to completion of our request. The installers arrived on time and cleaned their work area very well after all was complete.

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Company Response

Thanks for the review! We pride ourselves on our cleanliness, and we are very happy that you are satisfied!

M B.
M B.
2 reviews Toronto, ON
10/10

Bathroom glass shower wall

The work was completed promptly and the installer was extremely professional, friendly and tidy. I would definitely use Shower Deluxe again.

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Company Response

Thank you so much!
Our installers appreciate your kind words!

thespezzas
thespezzas
1 review Toronto, ON
10/10

New House bathrooms

We were very pleased with our custom glass shower doors and custom mirror. Shower Deluxe staff were always pleasant to work with and they delivered on time! I recommend the Diamond finish on the glass shower doors as it makes for easy squeegee cleanup.
They even helped us out with a solution for installation of pre-fab shower doors that we were having difficulty getting installed.

2 of 2 people found this review helpful.
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Company Response

Thanks for taking the time to leave a review!
Enjoy your new showers!

Travellingbelle
Travellingbelle
1 review Toronto, ON
10/10

Glass shower door installation

Shower Deluxe was recommended by our tile contractor so we gave them a call and were happy with the quote. The company installed the doors a couple of months ago and so far we’ve been very happy. We’re following the instructions given about no cleansers on the inside area of the glass and they’re looking great.

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Company Response

Glad to hear that you are happy, and the shower is looking great!!
Thanks for the review!

agniesza11
agniesza11
1 review Burlington, ON
10/10

Bathroom shower glass

Very professional, quick response , pleasant experience.
Glass looks very good and works very well.
Definitely would recommend.

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Company Response

Thanks Agniesza! Happy to hear the job went smoothly, and that you're happy with our service!

Chris
Chris
1 review Toronto, ON
10/10

Shower glass

replaced my shower glass. Staff are very professional and reliable. I would definitely use them again.

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Company Response

Thanks for taking the time to leave a review, Chris.
We really appreciate your kind words!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Shower Deluxe

Shower-Deluxe has been manufacturing custom frameless and semi-frameless glass shower enclosures since 1990. Today we are the largest residential custom shower enclosure manufacturer in southern Ontario.
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We can design and manufacture any enclosure adding beauty and style to your home. Using only the best quality materials our enclosures provide function and performance second to none.
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We manufacture and inventory a complete line of hardware. Our hinges are cast solid bronze and available in 6 finishes:
Chrome (Standard)/
Brushed nickel (Standard)/
Gold/
Oil rubbed bronze/
Brass/
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We also manufacture matching headers, channel, clips and handles as well a complete line of seals.
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Installations are handled by our own employees using a fleet of trucks specifically equipped for shower installation.
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Our expertise in custom glass showers has led to customer driven requests for tempered and laminated glass railings, stairs and commercial glass installations. We are pleased to add these products which draw on our recognized expertise in heavy glass (that is glass over ¼ inch thick) and high level of customer satisfaction.
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When you deal with Shower-Deluxe you deal with professionals driven by passion and dedicated to customer satisfaction.
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Showers/Hardware/railings/Other Glass Application/Commercial

CATEGORIES
Mirrors & Glass
SERVICES
Showers/Hardware/railings/Other Glass Application/Commercial
WEBSITE
http://www.showerdeluxe.com/
YEAR ESTABLISHED
18
NUMBER OF EMPLOYEES
14
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.