We appreciate your feedback.
While I appreciate constructive criticism as a means to improve our service, this review is quite unfair and misleading.
Our shower enclosures are installed to exacting standards, and when we aim for tolerances of 1/8”, sometimes re-cuts can be expected (at our cost) to ensure you get the best possible finished product!
It seems unreasonable to punish us for upholding these standards and giving you the product that we promised.
We own our mistakes when they happen, and we rectify them accordingly (as we did without question in this case) -- to say that we don't "own up to anything" is just unfounded...
Furthermore, your complaint that you were not given a discount is untrue. Your contractor (who paid the invoice) was given a very reasonable discount to appease your concerns. I respectfully ask that you take this concern up with him.
All the best,
Steve @ Shower Deluxe