Shipton's Heating & Cooling Ltd

This is my first review of two reviews. The first cost me $300.

Almost a year ago I had them come over because my furnace was making a clicking sound. I also asked if they could look at hooking up my air humidifier unit on the side of the furnace. No problem the lady said. After 3 hours and a phone call form the wife who said the lady was panicking after telling her that the furnace my be wrecked, the lady went and called her boss. After another hour it was fixed.

This is my second review. I was quote $3000 and did not pay.

Because I was sold on a service warranty package from my first purchase, I called them again. Bad idea.

A person that I thought was a tech showed up, and pitched my wife on purchasing a new furnace. She called concerned and we called a friend of a friend who does HVAC for a second opinion. Our friend replaced the fan and it cost me a total of $200 for the fix.

Shame on you Shiptons.

Excellent tech. Took lots of time to discover the issue and give advice regarding another concerns. No response to 2 emails to the company regarding this outstanding concern and details of the service package I paid for. Changed my 10 star review as a result.

A great company. Andrew the sales rep was very knowledgeable and friendly. No sale pressure. I got 7 quotes and Andrew was the only one who followed up. Marty and Kevin the installers were unbelievable. It was obvious they’ve worked together as a team as they were efficient and got the job done quickly. Their workmen ship was awesome. No mess, when they left my furnace room was cleaner than when they arrived. The explained how the system worked and showed me the completed job. I highly recommend Shiptons and give them 5 stars

Peter has come to our house first to fix our boiler that another service person did not figure out and today he fixed our air conditioner that has seen a few service calls. He is brilliant!

Though it could have went smoother if they were not experiencing telephone problems, I really can't sat enough that they were able to come and complete the job (get the furnace working). The technician N.Lipsitt was knowledgeable, polite and quick. He diagnosed the problem very quickly after doing some primary diagnostics and got the furnace going. Thanks for the "great" job!

They came to look at a broken furnace and concluded the motherboard was broken. They charged me $100 to diagnose and wanted $800 for the repair. On a second opinion another tech figured out it was a failed fuse. They just charged me for a diagnostic and nothing for the fuse while Shiptons wanted to do a much larger repair COMPLETE SCHAM! would never use them again

Have dealt with Shipton's for approximately 5 years now and have always found them to be a pleasure to deal with. They always give an arrival time for their technicians and have always arrived on time. All the technicians I have dealt with are very professional and know there tasks.
I have one of their maintenance agreements which I find quite reasonable and would recommend.

Marty Cobey and Matt Russell were efficient and very knowledgable in their trade. The install was flawless and their instructions were clear on the proper use of both units. The arrival on time and the cleanup after was appreciated.

Despite having some issues getting our phone calls returned initially in the summer, we persisted since our neighbors were very happy with their work. We are glad we persisted and happy with the results. Staff were helpful and informative, they left our place tidy and did a thorough job and went above and beyond to clean up the kind of messy and odd patch jobs that previous owners did in the basement.

Thank you Scott Shipton for the quote, and thank you also to staff Matt Russell and Marty Coby for your diligence. Much appreciated!

I had to call a few times to get someone out to look at the job.
The quote was far in comparison to other companies I had called.
The two technicians Marty and Matt are real professionals. They work fast , clean, explaining everything they needed or had done and answering any questions. The work looked great at the end of the day.