Sears

We bought our washer and dryer from Sears, knowing the reputation it had for superior customer service. We were extremely disappointed with the service we received. The washer and dryer were delivered and the installation did not happen until 5 days later (the service person went to the wrong house the day of the delivery). The service person was then suppose to arrive between 8 and 4 on a Saturday. They did not arrive until 6pm and did not leave until after 10pm. After that we required follow up appointments due to a balancing problem and mechanical issues. Over a 2 months period we have had appointments almost once a week, of which half showed up at the wrong time or did not show up at all... and our washer problems still exists.