I purchased a Telescope dining and lounge set last year. The young lady assisting us was extremely knowledgeable and devoted a great deal of time and energy into helping us select fabrics and styles that would work with our new home. She was up-front about the wait time to have everything delivered (8 weeks) and called with updates throughout the waiting period. Upon my visit last month, I was shocked to see that not only is she no longer at Salco, but the OWNERSHIP has changed as well! The 'custom cushion' program is a joke! I decided to place an order for a couple of cushions as well as an umbrella and as promised by the website and the woman 'helping' us, expected it to be ready within 2 weeks. I didnt hear from anyone, and after showing up after my calls went UNANSWERED, the woman snidely said "most places take 6 weeks to do cushions." Because it was custom I couldnt cancel the order, but I wish I had! the cushion is NOT the measurements I provided, and the umbrella top doesn't fit properly either. BUYERS BEWARE! This place is no longer the 'family owned business' it once was!
- Approximate cost of services:
- $8,000.00