This was the first time I used Royal Overhead and I couldn't be happier with the sales rep. Stephany Guarascio. She came out when she said she would and made sure all measurements and custom design were done as needed. As the garage was still in construction upon her first visit she took the initiative to come out more than once to ensure measurements were exact and there weren't any errors.
Install was timely however not done right the first time. It took a few calls to the service department to get someone back out there. This second service visit still didn't fix the problem and took more calls and another 2 weeks to get someone else back. Eventually all was taken care of and door looks and works great.
Overall Sales was amazing but their service needs to catch up to that level.
- Approximate cost of services:
- $800.00