Jordan came out to analyze the issue and concluded that the main pipe from the basement toilet underground was broken. This was done with a camera and also detected that tree roots was the cause of the breakage and blocking the flow. He had suggested that the floor would have to be broken in two places possibly to gain access to make the repair. When Ivan, the excavating crew arrived the next day, he was constantly providing me a play by play of all his actions. The concrete was broken in one place only and managed to repair the clay pipe by seeming together PVC connection. They were very clean, efficient and courteous and once all done the hole was covered and patched with new concrete in under 4 hours. Jordan had called me to amend the quote due to the fact that they only had to excavate in one place and not two. A great experience from start to finish and a job well done!
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