I had a lot of trouble finding a company to take on the small job of disconnecting one downspout and re-routing another. Roofworks set a window to inspect my property but never came. They were able to come after a reminder from me. They offered a fair quote and said that the work would be done within 2-3 weeks and agreed to give me a day's notice. I tried to get them to confirm the scope of work and quote in writing but they would not respond to my e-mails on the subject. After a few weeks went by, I was ready to give up on them and find another company when they called and said they would be able to come the next day. I was having my basement waterproofed at the same time and disconnected downspouts are a condition of the sump pump rebate offered by the City of Toronto so I went ahead with them despite my misgivings. They subcontracted the work to Matthew's Eavestroughs without telling me. After completing the job, they left the site without notifying me or allowing me a chance to inspect the work. When I took a look, I saw that one of the downspout discharges was sloped upward. I had to contact them again and they returned to fix it. Friendly people in person but terrible service.