Shed Installation quality is OK, but VERY POOR customer service
Recently I called Rona for the installation service of my shed. Ihe quality of installation is OK, however their customer service is just like anarchy and disorder:
- They never move forward my project until I call them several times to ask them. I waste at least one month totally because of this.
- Different agents will tell you different things. In the beginning the first agent didn't even tell me that I need a base for my shed, their contractors came for nothing. Then the second agent told me that I should buy my own material in a Rona store, and I did for 200$+. In the end the third agent told me that I shouldn't have done that because it's all included in the base installation. Finally I paid 200$+ for pieces of wood for nothing. It's a very frustrating experience.
The installation job was OK, but it's their contractors who did that, not Rona. I suggest you to contact these contractors yourselves instead of looking for Rona as intermediate, because their customer service is nothing but ANARCHY.
- Approximate cost of services:
- $2,000.00