Would not use this company again...combustion fan failed on cold Sunday night. Called Rodman's 140.00 service call is fair but charged me $630.00 for a fan I could have got for $98.00 U.S online.I know they have to make money on parts so charge me $300.00 but this was pure rip off of the customer...never again...live and learn
- Approximate cost of services:
- $850.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Mike for your feedback. I must state though that parts from the internet (and in particular the States) can cost a lot more than the advertised price after duty ,customs brokerage etc. Let alone as stated, it was cold. Rodman's stocks parts , has 24 hour service , and would have also given you a cost prior to replacing the motor to get you heat on that Cold Sunday night. For the record, we pay considerably more for the OEM part than you found on the Net. Please feel free to consider my comments here , and also consider once the part did finally cross the border through customs, and duties were assessed , you would then have had to get the part installed. Rodman's does always offer fair and competitive pricing , and in this case it is impossible to compare. You called with no heat, we attended , diagnosed , and offered a fair price and eventually got you heat that night. Should you have any further questions, please call our office.