Adt Protectron - Out of Business

I have been with ADT-Protectron for a while now. I have no complaints about them. They provided very good service to me. I would recommend ADT-Protectron to anyone needing a security system.

Had alarm installed at my business. Installer didn't have all the parts necessary, said he would come back to finish.
Never came back, ADT would call constantly asking to get paid but I told them I won't pay until they have someone come back to finish the install.
Now it is 10 MONTHS later, and still nobody has come.
What horrible customer service and absolutely no professionalism with this company. STAY AWAY...find a local company that can actually offer some service.

After a trouble with my fire alarm, I called the client services of ADT. They told me a technician would contact me the day after to take arrangement to visit us and repair the system.

They tried only once to call me before calling my security contact to give him the time and date they would come, between 10h and 14h.

I called back client services explaining I wouldn't take 4 hours off my work and anyway, I am at home every days at 15h so they should come when I am avalaible...

Tech called back while I was at work, seemed pissed he couldn't come anytime he wanted. He said if he would call us eventually for another meeting, if not this week, next week or he next after.

I mentioned that my system wasn't protecting me all that time and he replied that it was my problem as It was me who was not available,

My problem ? Really ? Yeah, my problem as I signed a contract with a company who offers a discutable quality system and poor client service.

I had got the installation done when it was Reliance Protectron and was not that happy. But then when ADT brought the company and send me a customer satisfaction survey I mentioned all my concerns and stuff I did not like and would like to improve but no one responeded back. Not happy with the customer service provided...

Without fail, calling their customer service group, you'll be waiting at least 30 minutes before actually talking to someone. And when you finally reach that person, you realize how minimally educated they are. There's a reason that the waiting chime in queue is letting you know that they're hiring. Unacceptable. Ever since they got bought out by ADT/ they don't actually care about you

With my smart phone app Protectron notified me of a power failure which gave me time to get home and hook up generator to prevent my basement from flooding due to heavy rain this past fall.
On a previous incident i was notified of high water in my sump due to a failed sump pump again Protectron saved my basement.
It has paid for itself on these two occasions.
Thank You.

Long story short, we have had ADT protectron for 3 months now. Everything seemed fine until we had a false alarm from our smoke detector 2 weeks ago. It took them 18 mins to get ahold of us and by this time the fire dept, ambulances and police are barging in our house. Sure sounds great if there was a real fire. However there wasn't and even if there was, a 20 minute response time when we have a fire dept 2 mins from us would have probably meant we would be dead. I call customer service and after speaking to 3 different ppl, I find out to my horror that the first number on our call list is one that doesn't match any of our numbers. I'm told that they tried to first contact me on that number and when they couldn't get ahold anyone they had to find my contract and that's when they finally got ahold of me, which should have been the first number. It's clearly written on the contract. At this point I ask to speak to a supervisor. I'm told they will escalate my request and someone will be in touch. It's been 2 weeks now and I have called back 4 times with the same response. ADT is a pathetic excuse for an alarm company. The one thing you are suppose to do is protect and you can't even do that. Had that been a real fire I would sue your company for negligence. I do NOT recommend this company.

Had Adt Protectron system installed, ADT had to send technicians 7 different times to get the system and cameras working properly. The cameras were so blurry that you could not make out at all he person that went I tithe backyard. After 7 calls ,was told to call customer service. Spoke to a woman supervisor who was absolutely rude, horrible and should be fired the way she spoke to me. She got Me so nervous I couldn't even sleep that night. I did not get her name because I was so upset at her horrible way she was speaking to me. I am a senior and did not deserve this rudeness. Never will reccomend ADT Protectron to anyone. Stay away if you do not want headaches or terrible , deplorable customer service by their head supervisors. Switching to one of their competitors Rogers who have better cameras,systems and proper supervisors who can actually be civil talking to customers.

I have had 20 years of good experience beginning with VOXCOM including warnings and tech service. I can't think of anything that needs improvement. I would highly recommend ADT-Protectron to anyone needing an alarm system.

I have been with ADT-Protectron for quite some time now. So far, I have no complaints about my security system or ADT-Protectron's services. My alarm system is excelent. It notifies me when there is activity at my residence such as the alarm arming and disarming.