Pratt Homes

Hello, I am glad to hear you are happy with the overall condition of your new home however sorry to hear about the challenges you have had with the temperature of your floors at the windows. I understand our service man has come to inspect your windows and floors and has added additional insulation to address the issue. As well he will be returning to do some additional work to ensure there are no more drafts. Moving forward you should be warm and cozy in your new home through these cold spells. Please do let us know should you have any further concerns. All the best in your beautiful new home! Basia, Director of After Sales Service.

Hello Randy,

Thank you for taking the time to give us your positive words. Manhattan is an incredible community to live in and we're glad that you were happy with your home there.

One of our goals is to make the new home buying experience fun and easy so thank you for mentioned that it was worry free and easy.

Sincerely,
The Pratt Homes Family.

Hello Tara;

Thank you very much for the compliment. We're pleased to hear that you're happy with the quality of your home and our customer service. You being in love with your home makes it all worth while!

Welcome to the Family.

Sincerely,
The Pratt Homes Family.

Hello, we are terribly sorry to hear about your feelings toward your Moms new home. We understand that among the many positives of purchasing a new build there are some challenges such as waiting for final touches to be complete and services to be available. Please know that we do our best to accommodate homeowner needs wherever and whenever possible. We would like you and your mom to be assured that outstanding repairs and final touches will be completed. With each day the community will feel more and more like home as you had imagined at Manhattan. We will certainly not leave homeowners hanging.

For the mail, Canada Post has been notified well in advance of the new community and now we must wait for mail to begin to be delivered. We do our diligence in following up regularly however it really is a practice of being patient until the service is available. At the pre-delivery inspection the important information sheet lets homeowners know that until Canada Post starts delivering, mail can be picked up from the central post office at 72 Morrow Road, Barrie. They are open from 9am-3:30pm Monday to Friday. I know it’s not convenient but this is what all our new communities have to do. Unfortunately Canada Post doesn’t work as fast as we and our homeowners would prefer.

With regard to the look and feel of our Yonge Station community, each community we build is inspired by and designed with its own unique look and feel - it is an asset to have unique communities. Our Yonge Station community was inspired by a steam train theme brought to life with original community art by local, international award winning artist Ron Baird. We are very proud of this theme and to have carried it through to each aspect of the Yonge Station community including the look and feel of the building exteriors, community grounds, lobby and hallways. We hope that once all final touches are complete you will enjoy the look and theme of your new home as much as we do.

I sincerely hope this information has been helpful. Please do not hesitate to contact us at any time. Sincerely Basia, Director After Sales Service.

Hi kmolly, I am terribly sorry to hear about this. I would like to ask if you could please contact me directly to let me know what community you purchased in and your unit number. I would like to look into this for you. Our goal is to have happy homeowners. Basia, Director After Sales Service 705-721-9912

Hello Stanislav, it saddens us to read such a post only one business day after your closing. As you are aware we have been addressing the items discussed together in our service department promptly. Initially you had been informed that outstanding items may take longer than this as we must prepare you should addressing an issue take longer than expected - many businesses do shut down over the holiday season and we must prepare our homeowners for possible delays although we do our absolute best to have as minimal impact on our homeowners as possible. We are truly sorry that you feel this way, upon review of your journey with Pratt Homes, we have made every effort to ensure you had a positive experience. We would like to continue to do so and hope that we can help turn your experience into a positive one. Please contact us to work together to understand our processes and one another more clearly. Best wishes in the new year. Basia, Director After Sales Service.

Hello A&P in Barrie.

We're happy that you were pleased with the service you received. There are never too many questions when you're purchasing a new home. Glad our sales team and our entire organization could help you through this life transition.

You're right! It's not an easy decision but you definitely made the right one.

Welcome to the Family.

Sincerely,

The Pratt Homes Family.

Hi Glen,

I am very sorry to hear about your frustrations with the sound from the drain pipes. Sound is a challenge to address as it impacts each individual differently. Many factors impact the sounds in one’s home and how an individual is affected by the sounds around them. I would like you to know that delivering a quality product is of utmost importance to us and we take homeowner feedback seriously. We are proud to adhere to the Ontario Building Code and Tarion Guidelines and, are also proud that we go above and beyond whenever possible. We aim to deliver homes that homeowners love!

Again, I am sorry to hear that the sounds in your home have been a challenge for you however I sincerely hope you are enjoying all other aspects of your Pratt home.

Thank you for your valuable feedback. We will certainly take it into consideration when moving forward with each new project.

Sincerely, Basia
After Sales Service, Pratt Homes Barrie

Hi Bobbi Sue.
I am very sorry to hear of your frustrations. I am worried that you may have us mixed up with another builder. Pratt Homes does not and has never done interim occupancies. Our homeowners all occupy our condominium properties at the same time that the condominium registers and they can close immediately. We note that we are the Pratt Homes that operates out of Barrie, Ontario, Canada and we're very loyal and quite exclusive to the Barrie area. I notice that you are posting from Kilgore/Overton. We do not build in either of those area and never have. I think you may have us confused with someone else, and if so I would really appreciate your directing your post to your builder. If you would like to contact me directly I am available any business day at (705)792-3883 if you wold like to discuss further.
Kind Regards,
Karen Hansen
President
Pratt Homes Barrie