Pratt Homes

As first time homebuyers, we have been very satisfied with the customer service and home buying experience that Pratt Homes has provided us with. From feeling completely supported when asking many questions, to getting creative with Gemma at the design studio, all of our needs have been met with warm and friendly customer service that makes such a serious purchase easy to make! One of the most exciting and transparent parts to the building process that we have enjoyed has been the Home Owners' Update Emails. The emails come with personalized written details and photos of the progress being made not only on the site, but also on our own unit! We will definitely be recommending Pratt Homes to future homebuyers. Thanks for such a great experience!

Thank you to Gemma Elizabeth in the design studio for a pleasurable experience selecting colors and finishing's for my new Pratt home. This can be a stressful time but Gemma's patience and expertise made it and enjoyable experience. I am extremely excited to see the finished product and confident it will look wonderful thanks to Gemma's recommendations and insights.

From the beginning our new home purchase with Pratt Homes has been fantastic. Not having a model home to walk through at first was a little bit scary, but Gemma in the design centre helped us with our choices from carpet, to cabinets, to paint. Gemma really helped us to visualize our home and what it will look like when it is finished. Out visit to the design centre was great. We never felt rushed and Gemma never once tried to push us in to upgrades. She would always give the option for basic selection and the upgrade. She was very honest with which upgrades are the best bang for our buck and which ones we could probably do without. This is so rare because often you find yourself being up sold on things that you don't know anything about. I also have to comment On the quality of the basic selection finished that Pratt Homes Barrie offers. We were expecting the basic selections to be lower quality, but were we ever wrong. The cabinets, counter tops, and tiles that we chose were a part of their basic selection and we wouldn't have had it any other way. Gemma has also been amazing with sending weekly updates on what is going on with our home. These emails always included inspiration for home decor which was really fun to get some cool ideas. About a month away from our closing date Gemma also sent us pictures from inside our unit to update us on how OUR home was coming along. We are blown away by Gemma and the Pratt team and their efforts to go above and beyond to make our experience great. We had no clue what we were getting into as first time home buyers, but the entire team has Been there the whole way to answer any questions whether it be by phone or email. The initial deposit that Pratt requires for the new home was very reasonable which was one of the main deciding factors to go with them. It was very low and we had 3 months to pay it making it perfect for our financial situation. We close in 20 days, and which I thought was going to be a very stressful and scary time is turning out to be very smooth and relaxing. This would not be possible without the great team at Pratt Homes in Barrie (especially Alex and Gemma who I have felt a times like I'm harassing by email). Thanks for everything guys!

We had decided to downsize and bought a condo unit in the Empire at Manhattan West. After looking around at condos we found the Pratt condos very spacious. All our dealings with Pratt Homes and sales staff have been very friendly , helpful and professional with all our questions we have had especially Cynthia, Sue, and Caitlin. Our appointment with Gemma to pick our colours went well, Gemma was very helpful and had great knowledge in the selections available. We are looking forward to our new way of life. Thank you Pratt Homes, William and Shirley Clark.

We had a wonderful experience purchasing our condo. Cynthia Grassing was very personable, listened to what we wanted, was very knowledgeable (gave good solid answers to our questions) and was able to recommend the perfect condo unit for us. Can't wait to move in!

We went in to pick our cabinets and flooring and colours. We had a great time. Gemma was fun and friendly. The quality of the products were satisfactory and there was a good selection to choose from.

My wife and I recently decided it was time to buy our first home. So with some recommendations we decided to stop by the Manhattan Pratt office on Ferndale, Barrie.

Wow it felt like home from the start.
Cynthia and Caitlin explained everything about the development and were extremely friendly and knowledgable, paying attention to the finest of details. They both work incredibly well together as a team and in our opinion Pratt Homes greatest asset. It's clear they both love their jobs and have a passion for people.

Everything so far has been a smooth transition and we are extremely surprised at how much Pratt are willing to go above and beyond to help us find what's right for us.

If everything goes as planned we will be closing and moving into our new Upper West Side condo at the end of the year.

Last month I closed on my new condo at Manhattan, and so far I've been loving the experience with Pratt Homes. From Sales, through Decor and my experience with Construction was great.
There were a few issues along the way, I'd have been shocked if there weren't, but everyone has taken such great care of me.
Special thanks to Christine on the construction site, Gemma in the construction office, and Ramona/Gary in the service office. They've all taken any questions or minor complaints and blasted right through. My wife and I are so happy.
Thanks Pratt. You guys rock!

My husband and I would like to say what a wonderful experience we had at the Pratt design studio. Gemma was very welcoming, helpful and honest. The whole time we were in the studio it was relaxed and stress free. The studio is very nicely organized and spacious. Gemma is very knowledgable and has great opinions. We left extremely happy with our decisions and can't wait to see the finished product!

New Home a few years ago, same problems as previous review JT water lot drainage, decks falling apart, doors and floors uneven, garage floor slopes, ashphalt lifted.
No repairs from Pratt said not warrantable, had to fix myself, still water problems.
JT email me, we need to form a group to get these issues fixed maybe they will listen then. Pratt year end also no fixing of repairs.