I have been dealing with Poolmaster for many years and service has always been great but recently it was over the top. In May I needed a new pump motor and impeller, Poolmaster had one in stock so I purchased it to replace a 13 year old unit. A week ago there was a problem with the unit, I took it in and Talon determined that the impeller was defective. After a frustrating few days for him trying to get replacement parts, the supplier finally realized that my unit had been discontinued being 13 years old. It wasn't frustrating for me because every other day Talon sent someone over to ensure that the pool was clean and the chemistry was correct. The problem was finally solved with the installation of a rebuilt unit, an extended warranty and no additional cost to me. Just amazing and a pleasure to deal with.
- Approximate cost of services:
- $400.00
- Company Response
Always a pleasure, Thank you for the many years of customer loyalty!