Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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98%

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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Pool Craft

Average customer rating:
9.8 10 (137 reviews)

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Private User
Private User
0 reviews Aurora, ON
10/10

Pool

Poolcraft did a great job building out pool and provided exceptional service after the build. They are available to help whenever we need something. The customer service team is knowledgeable and very quick with their responses. The service techs are always super friendly, helpful and show up on time. Great company!

Approximate cost of services:
$80,000.00
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Company Response

Hi Elise!
It has been a great experience working with you from the installation of your new pool to ongoing service needs. I hope you and your family are looking forward to a great summer by the pool
The Pool Craft Team

Private User
Private User
Private User reviews Aurora, ON
10/10

Pool opening

Excellent professional service, on time.
Had the pool opened, cleaned up and running on the date I had specified. Very pleased with the service year after year.

Approximate cost of services:
$450.00
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Company Response

Hello!
Thank you for taking the time to share your experience

Scott Newmarket
Scott Newmarket
4 reviews Newmarket, ON
10/10

Backyard Pool -14x28

In March 2020, we decided it was the start of a global pandemic, why not add a bit more of stress to the mix so we embarked on a total backyard renovation. However, there was no stress when dealing with Pool Craft. From the first email through to the last drop of water, Pool Craft has been an incredible pleasure to work with for the installation of our salt water pool.
It took us a while to commit and Jason and his team were patient and always willing to jump on a call to discuss or address our questions. We pulled the trigger later in the Spring season, hoping for an install same year knowing that COVID was impacting a lot. It was no problem for Jason to fit our pool into the schedule.
Jason and his team was supportive throughout the whole process assisting and leading all aspects of the design, permitting, scheduling and work planning. While the shovels got into ground a bit later than originally scheduled, it worked in our favour as we got to enjoy our back yard for the full summer without being in construction.
When construction began, it operated smoothly with very clear communication each day advising where they were in the process, what was next and anything that was pending. Jason and his team facilitated all the right folks to ensure the pool was set up and running before end of season. We even got to take advantage of the warm November weather for a quick dip.

From the beginning to the end, Pool Craft excelled at: customer service, clear concise communication, craftmanship, scheduling, promptness, friendliness and overall customer service.

We were very proud to have Pool Craft's sign out front while they were working and our neighbours equally appreciated how clean the job site was kept each and every day.

Throughout the winter Pool Craft has checked on the pool a few times to make sure everything is okay.

I would not hesitate to recommend family, friends or colleagues to work with Pool Craft. Their price is fair but the final outcome exceeded our expectations!

THANKS Jason and team!

Approximate cost of services:
$0.00
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Company Response

Hi Scott!!
It was a pleasure to work with you on this project. I know you and your family had been considering a pool for a few years. I'm glad my team was able to offer you such a stress free experience.
Cheers to a great summer poolside with your family!
Talk soon!
The Pool Craft team

Tina and Rick
Tina and Rick
1 review Richmond Hill, ON
10/10

Pool, landscape, deck, cabana, outdoor kitchen, fire features

From start to finish Pool Craft was professional, knowledgeable and extremely easy to work with. From our first meeting with Rick, we knew that we would be in good hands. Our project was large in scale yet ran smoothly and Pool Craft was always upfront and honest. Numerous individuals worked diligently towards the completion of our backyard oasis but it was the hard work of Chris K and Curtis (Stone Craft) that really made our dream backyard come to fruition. Jessica was a pleasure as she really helped facilitate all the final details upon completion of the project. The whole pool craft team takes immense pride in their work and it shows. We are thrilled with the finished results and our experience working with Pool Craft was a positive one. We will continue to work with Pool Craft for all our service needs. Thank you to the Pool Craft team for transforming our backyard, turning our vision into reality.

Approximate cost of services:
$300,000.00
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Company Response

Hi Tina and Rick,
Thank you so much for the opportunity to work with you and help you create your dream backyard. It's absolutely gorgeous! Wishing you, your family and friends many years of backyard fun!!
The Pool Craft team

Yolanda in Toronto
Yolanda in Toronto
0 reviews Richmond Hill, ON
10/10

Service

Bobby and his team have been helping me since last year to convert our pool to salt water pool and replace the liner. Their customer service is first class, they return calls and emails in hours and all their folks on site are so friendly and attentive. Would highly recommend Pool Craft for any work needed.

Approximate cost of services:
$10,000.00
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Company Response

Hi Lee!
It has been a pleasure to work with you! Can't wait to see the new liner !
Talk soon
The Pool Craft Service Team

A and K in Ricmond Hill
A and K in Ricmond Hill
3 reviews The Blue Mountains, ON
10/10

Pool Construction and Maintenance

We use PoolCraft for our original design and construction in Richmond Hill and will be looking to them again to do second build in Collingwood. The whole project was done on time and on budget. They coordinated all elements of the construction project from the initial design through to the final landscape finishes. The service team was also always there for us. Highly dependable business and would continue to recommend them to others.

Approximate cost of services:
$100,000.00
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Company Response

Hi guys!!!
Thank you so much!! You have been great clients and we really appreciate the opportunity to work with you on your next project. Congrats on the purchase of your new home...it's fantastic!!
Talk soon!!!
The Pool Craft team

Private User
Private User
1 review Aurora, ON
10/10

Pool construction and Landscaping

We hired Poolcraft to transform our backyard from a patch of grass to an oasis. It was a big project and required retaining walls, patio stone, grading, planting trees, landscape lighting, new fence, irrigation, etc. Poolcraft was very professional and did an amazing job. I particularly enjoyed working with Chris, who was very responsive and sent me a summary of work completed and next steps every single evening during the pool construction process. Would definitely recommend Poolcraft (and their sister company, Stonecraft) to anyone looking to build a pool and landscape their garden.

Approximate cost of services:
$150,000.00
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Company Response

Thanks Alex!
I very much enjoyed getting to know you. I know you're looking forward to many great summers ahead enjoying your new pool with your family. Have a great winter and I will see you next spring for another pool school
Chris and team

Tanya in Ottawa
Tanya in Ottawa
1 review Ottawa, ON
10/10

Inground Pool Build

We had a wonderful experience with Pool Craft. The entire team was friendly, professional and a pleasure to work with. The crew was excellent, but Chris was exceptional in managing the project. Overall, the communication from Pool Craft was timely and accurate and they were onsite on time when they said they would be.
We're very happy with the experience and with the final product of a beautiful backyard and pool!

Approximate cost of services:
$70,000.00
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Company Response

Hi Tanya!
What a great testimonial!! Thank you very much
I enjoyed working with you very much and I know you and your family are going to have many great memories in your new pool
Thanks again for everything
Chris Kouressis

smettere d in Toronto
smettere d in Toronto
1 review Uxbridge, ON
10/10

Various Projects

We couldn’t be happier with the work and the team at Pool Craft. After 5 summers of enjoyment everything is still in great working order. We also use Pool Craft for weekly service that we highly recommend for peace of mind.
Thanks Jason and everyone else at the Pool Craft family.

Approximate cost of services:
$100,000.00
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Company Response

Thank you!!!
It has been a pleasure as well
Looking forward to many more years
The Pool Craft team

Matt in Aurora
Matt in Aurora
2 reviews Aurora, ON
10/10

Complete backyard upgrade

Pool Craft led the complete upgrade of our backyard this summer. We went from a backyard we loved and used a lot for entertaining to a resort-like home paradise. Rick was instrumental in developing the vision with us and Jessica and Chris and their teams brought it to life. As with everything in 2020, there were some ups and downs with the project but they were always attentive to our needs and came up with great solutions. We loved that the pool team and the landscaping teams worked so closely together and coordinated their efforts. All crews were professional and great to work with. We are very much looking forward to enjoying our new backyard next year.

Approximate cost of services:
$100,000.00
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Company Response

Hi Karen and Matt,
It was an absolute pleasure working with both of you. I think your backyard turned out so well and you are going to have so many years of enjoyment.
Looking forward to seeing you guys again next season.
The Pool Craft Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.