Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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96%

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Reviews for Pool Craft

Average customer rating:
9.8 10 (98 reviews)

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christopher.holman
christopher.holman
2 reviews Newmarket, ON
10/10

Pool opening and closings

Great company they are excellent to deal with, on time and on schedule. They document their work and are very efficient.
They not only deliver what they say they will and in my opinion they go above and beyond.

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Company Response

Hi Christopher
Thank you very much for your business and sharing your experience with us. Looking forward to providing you with great service for years to come
Geoff and the Pool Craft team

Blair
Blair
5 reviews Toronto, ON
10/10

Pool Closing

Awesome team. Phil and Scott are professional, polite, knowledgeable and hard working. In a world where people barely show up and when they do, they come late and deliver a poor service, these guys stand out.

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Company Response

Hi Blair
Thank you for taking the time to share your experience with our service department. See you next spring
The Pool Craft service department

blacker1332
blacker1332
0 reviews Bradford West Gwillimbury, ON
10/10

Pool

Poolcraft did a great job installing our pool. I felt like the only negative was some minor miscommunication issues that were easily resolved.

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Company Response

Thank you very much for sharing your experience with us. It was a pleasure to work with you. Wishing you years of enjoyment with your new pool!
Rick, Chris and The Pool Craft Team

MICHAEL in Toronto
MICHAEL in Toronto
0 reviews Toronto, ON
10/10

New Heater Install

Although there was a bit of miscommunication about a heater install at first, Poolcraft rectified the issue and then some. That being said, I will be using Poolcraft again in the future. Thanks to Jason, Geoff and the whole team for resolving the issue. It's been a great season with the new heater moved into an existing shed from outdoors.

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Company Response

Hi Michael

Thank you very much for your business and the opportunity to rectify the situation.

All the best,

Pool Craft

Mark Swirla in Richmond Hill
Mark Swirla in Richmond Hill
0 reviews Richmond Hill, ON
10/10

LONG WEEKEND SERVICE

It was the long weekend and I was preparing my backyard for my annual Aug long weekend pool party when my pool pump decided to seize for its last time. I called the service line and left a msg on the Saturday am, thinking that I would get a call back Tues am when they reopened. I got a call 15mins later from them and they had a service rep at my house within the hour installing a brand new pump, so my party could go on!!

Unbelievable service!!!! Thanks Pool Craft for your efforts

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Company Response

Hi Mark

Pleasure doing business with you!!!

Talk soon

Geoff Doherty

CatD
CatD
3 reviews East Gwillimbury, ON
10/10

New Pool

We are extremely happy with our project and the commitment Poolcraft made to make it a reality. The communication from the beginning to the end was incredible. From our initial meeting with Rick (who is extremely knowledgeable) to meeting the Osbornes' for our very large patio needs we were impressed every step of the way. They took care of everything, all the permits necessary (even for a deck next year) which put our minds at ease. There was absolutely no stress involved with the project. They arrived when they say they would and kept us updated every day with email. The clean up was perfect every day, no mess for neighbours to complain about. This company is true to its word in every sense. Our pool and landscaping is beautiful, we have had so many compliments.

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Company Response

Hi Catherine and Robert,
Glad you are enjoying! It was a pleasure working with both of you throughout. Your place turned out great and we are look forward to seeing some photos

Rick & Pool Craft Team

Nick
Nick
2 reviews Aurora, ON
9/10

Backyard salt water pool 18 x 34

These guys were great. Came in and did their work within 1 week. Coordinated with my landscapers and got the job finished by the deadline I requested. Definitely professional at what they do. I would recommend them again. Rick for sales and Chris for Construction.

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Company Response

We are so pleased you are happy and were able to enjoy the pool for the July long weekend

Thanks again for everything.

Chris and Rick

Lisa in Barrie
Lisa in Barrie
1 review Barrie, ON
10/10

They built our "Happy Place"

We never imagined we could fit a pool into our small backyard space but the professionals at Pool Craft proved that anything is possible!

Rick was fun to deal with and very accommodating with taking us to see a couple of completed pools so we could get a feel of what we could expect. He was responsive and helpful in assisting with the overall backyard design.
Pool Craft was quick to get things going in the fall with quotes, design, measurements and construction. We were pleased with how quickly everything came together and even more thrilled that they stuck to our May long weekend target of having everything finalized in the spring.

Chris is a fantastic project manager and ensured that all trades came together seamlessly. His "pool school" was clear, informative and extremely helpful in making us feel totally comfortable with caring for our new pool.

The store staff is friendly and knowledgeable and show their commitment to their customers.

Overall, we were extremely happy and satisfied with the process and final outcome of our backyard, aka - "The Happy Place". Now if the weather would just warm up!! ;)

Thanks guys - you will always have our recommendation.
Jason & Lisa

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Company Response

Hi Jason & Lisa!!

I had a great experience with you guys and very much enjoyed getting to know you! Thank you for taking the time to post such a great review.

I trust you guys will enjoy your "happy place" for many years.

All the best,
Rick, Chris and the Pool Craft TEAM

J_and_J
J_and_J
0 reviews Newmarket, ON
10/10

Backyard Oasis (pool, deck, patio, landscaping, lighting)

We absolutely love our amazing new backyard oasis. Thank you PoolCraft! PoolCraft was amazing right from our initial contact through design, construction, and project completion. They provided great advice and suggestions throughout, sharing their expertise. Their work was amazing from the pool, patio, deck, lighting, landscaping, etc. We definitely recommend PoolCraft to everyone!

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Company Response

Hi Jay and Jenny!

Thank for very much for sharing your experience! Your yard turned out great!! Looking forward to getting some great night shots with all the accent lighting. Talk soon.

The Pool Craft TEAM

phewitt17
phewitt17
0 reviews Newmarket, ON
10/10

Pool install and maintenance

Pool Craft was the most professional (by far) organization when going through the quoting process. This is why we ended up giving them our business. The initial quote never changed, they finished ahead of schedule and the workmanship exceeded our expectations.

We’ve now had the look for 4 years and we’ve only had a couple minor concerns which were dealt with immediately.

Overall they’re just a very professional organization that we’ve really enjoyed working with.

Paul and Johannah

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Company Response

Hi Paul & Johannah!!

You guys were a pleasure to work with as well. We really appreciate you guys allowing us to take the lead on the various landscape options and choices for your yard. You made some great choices!! Thank you again for everything.

The Pool Craft TEAM

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.