Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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Reviews for Pool Craft

Average customer rating:
9.7 10 (121 reviews)

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Private User
Private User
0 reviews Newmarket, ON
10/10

Somerville Drive

Pool Craft transformed our backyard into our dream oasis. We highly recommend them for your next outdoor project!

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Company Response

It was a pleasure working with you Alix !
You made some great choices by adding the dual benches in the deep end, the basketball net and of course the deck jets ! You have a great set up. Enjoy !!
The Pool Craft Team

barry
barry
1 review Richmond Hill, ON
10/10

New vinyl liner

Showed up on schedule did the work efficiently and finished the following day. Clean and polite staff.
Thanks poolcraft

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Company Response

Hi Barry
We appreciate your continued support ! You've been a great customer for over 10 years. I hope you enjoy your new liner !! Happy swimming !
The Pool Craft Team

Greg from Richmond Hill
Greg from Richmond Hill
2 reviews Richmond Hill, ON
10/10

What a pleasure!

I can’t sing but I will sing praises to Pool Craft all day long! The entire team has been a pleasure to deal with and the entire process from first phone call through to pool fill has been seamless, problem free and frankly, quite enjoyable. I would recommend Pool Craft to anyone looking to build out their backyard oasis. All through the planning, education of styles, equipment, chemicals and implementation it was an enjoyable and painless process. Jason and his team have created an environment in which a home owner can let their guard down, have some fun and let them, the experts, do their thing and do it well. Every time I was told something would happen, it did and I could bank on my daily email, like clockwork, to come in with an update from my Pool Craft project manager to notify me of what happened that day and what would be happening next. Communication was second to none. My family and I are now enjoying our pool and loving every minute. Thank you Pool Craft!!

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Company Response

Greg, we spoke often about you and your project and we were also quite impressed by your attention to detail. In fact, Bobby was quite shocked when he came to start up your pool as you seemed to be an automation expert in a matter of hours !
Enjoy the gorgeous weather and your first weekend with your pool
The Pool Craft team

Caro in Concord
Caro in Concord
1 review Vaughan, ON
10/10

Great service! Worth every penny

Pool craft gave us exceptional service, even when they were super busy with other customers, i didnt feel i was not getting their service. Great company! Chris and Jason are great! Recomend pool craft anytime!

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Company Response

Hello Carol!
We truly enjoyed working with you as well !
I hope you and your family have a wonderful summer of pool memories.
All the best
The Pool Craft team

Private User
Private User
0 reviews Aurora, ON
10/10

Pool

Poolcraft did a great job building out pool and provided exceptional service after the build. They are available to help whenever we need something. The customer service team is knowledgeable and very quick with their responses. The service techs are always super friendly, helpful and show up on time. Great company!

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Company Response

Hi Elise!
It has been a great experience working with you from the installation of your new pool to ongoing service needs. I hope you and your family are looking forward to a great summer by the pool
The Pool Craft Team

Private User
Private User
Private User reviews Aurora, ON
10/10

Pool opening

Excellent professional service, on time.
Had the pool opened, cleaned up and running on the date I had specified. Very pleased with the service year after year.

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Company Response

Hello!
Thank you for taking the time to share your experience

Scott Newmarket
Scott Newmarket
4 reviews Newmarket, ON
10/10

Backyard Pool -14x28

In March 2020, we decided it was the start of a global pandemic, why not add a bit more of stress to the mix so we embarked on a total backyard renovation. However, there was no stress when dealing with Pool Craft. From the first email through to the last drop of water, Pool Craft has been an incredible pleasure to work with for the installation of our salt water pool.
It took us a while to commit and Jason and his team were patient and always willing to jump on a call to discuss or address our questions. We pulled the trigger later in the Spring season, hoping for an install same year knowing that COVID was impacting a lot. It was no problem for Jason to fit our pool into the schedule.
Jason and his team was supportive throughout the whole process assisting and leading all aspects of the design, permitting, scheduling and work planning. While the shovels got into ground a bit later than originally scheduled, it worked in our favour as we got to enjoy our back yard for the full summer without being in construction.
When construction began, it operated smoothly with very clear communication each day advising where they were in the process, what was next and anything that was pending. Jason and his team facilitated all the right folks to ensure the pool was set up and running before end of season. We even got to take advantage of the warm November weather for a quick dip.

From the beginning to the end, Pool Craft excelled at: customer service, clear concise communication, craftmanship, scheduling, promptness, friendliness and overall customer service.

We were very proud to have Pool Craft's sign out front while they were working and our neighbours equally appreciated how clean the job site was kept each and every day.

Throughout the winter Pool Craft has checked on the pool a few times to make sure everything is okay.

I would not hesitate to recommend family, friends or colleagues to work with Pool Craft. Their price is fair but the final outcome exceeded our expectations!

THANKS Jason and team!

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Company Response

Hi Scott!!
It was a pleasure to work with you on this project. I know you and your family had been considering a pool for a few years. I'm glad my team was able to offer you such a stress free experience.
Cheers to a great summer poolside with your family!
Talk soon!
The Pool Craft team

Tina and Rick
Tina and Rick
0 reviews Richmond Hill, ON
10/10

Pool, landscape, deck, cabana, outdoor kitchen, fire features

From start to finish Pool Craft was professional, knowledgeable and extremely easy to work with. From our first meeting with Rick, we knew that we would be in good hands. Our project was large in scale yet ran smoothly and Pool Craft was always upfront and honest. Numerous individuals worked diligently towards the completion of our backyard oasis but it was the hard work of Chris K and Curtis (Stone Craft) that really made our dream backyard come to fruition. Jessica was a pleasure as she really helped facilitate all the final details upon completion of the project. The whole pool craft team takes immense pride in their work and it shows. We are thrilled with the finished results and our experience working with Pool Craft was a positive one. We will continue to work with Pool Craft for all our service needs. Thank you to the Pool Craft team for transforming our backyard, turning our vision into reality.

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Company Response

Hi Tina and Rick,
Thank you so much for the opportunity to work with you and help you create your dream backyard. It's absolutely gorgeous! Wishing you, your family and friends many years of backyard fun!!
The Pool Craft team

Yolanda in Toronto
Yolanda in Toronto
0 reviews Richmond Hill, ON
10/10

Service

Bobby and his team have been helping me since last year to convert our pool to salt water pool and replace the liner. Their customer service is first class, they return calls and emails in hours and all their folks on site are so friendly and attentive. Would highly recommend Pool Craft for any work needed.

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Company Response

Hi Lee!
It has been a pleasure to work with you! Can't wait to see the new liner !
Talk soon
The Pool Craft Service Team

A and K in Ricmond Hill
A and K in Ricmond Hill
3 reviews The Blue Mountains, ON
10/10

Pool Construction and Maintenance

We use PoolCraft for our original design and construction in Richmond Hill and will be looking to them again to do second build in Collingwood. The whole project was done on time and on budget. They coordinated all elements of the construction project from the initial design through to the final landscape finishes. The service team was also always there for us. Highly dependable business and would continue to recommend them to others.

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Company Response

Hi guys!!!
Thank you so much!! You have been great clients and we really appreciate the opportunity to work with you on your next project. Congrats on the purchase of your new home...it's fantastic!!
Talk soon!!!
The Pool Craft team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.