Pollard Windows Inc

I purchased a new build home in a development who hyped up their "Energy Star" homes, citing the many upgrades including the Pollard low-e windows. Unfortunately, I have had nothing but problems with these windows. I did report all the problems on the various Tarion warranty forms but the builder did nothing to resolve the problems other than installing additional caulking in the basement windows where they are explosed. Problems are as follows:
1. The sliding windows in particular have extreme problems with ice dams...this is not a little ice from condensation - this is a solide piece of ice at least an ice thick that prevents me from opening the window (not good when you have a gas leak which I did about a month ago!).
2. In addition, one sliding window has mould build up BETWEEN the panes. I have never seen this before but it is really disgusting, and I'm thinking very unhealthy since the sealed window panes are apparently not so sealed (mould is due to moisture so obviously moistures has penetrated the seal).
3. A basement window was installed with a 2" x 1" hole in the plastic moulding around the window. This window is completely covered in ice..my the end of winter last year, the complete length of the window had a sheet of ice one to three inches think. Again, this window is not able to be opened which was an issue with the gas leak when Enbridge wanted to open all the windows. (!) This window, as I'm sure you can imagine, is complete covered in mould.

Oh, the developers solution to the hole in the basement window was to plug up the hole with caulking...apparently it didn't work.

Pollard says to go to my builder, the builder says it's Pollard's problems, and in the end, I'm the only one with the problem. It seems like it's a game.

I have called Pollard again to see if I can get a rep out here. Wish me luck! (No response yet, not looking good).

My advice to others is to really discuss, and get in writing, what are the procedures if you do have an issue with your windows. I think we all get those pieces of papers that save "WARRANTY" and we assume we are covered if something should go wrong.

I have tried to make this objective.

The order was placed on Sept 5. Sales guy promised it would be done in 6-8 weeks. 9 weeks later they still can't provide me with an installation schedule. Called them for updates in last couple weeks and they kept saying that they were having production issue with my order and still waiting for some materials. Asked them if the installations would be done this year and they wouldn't even gave me a straight answer. All they said it's in the plan. This is just not acceptable.

Pollard Windows and Doors supplied the items mentioned. The door sill was ordered as handicapped and was supplied as requested. After installation it was found to leak into the structure during a rain storm. Upon further review it was apparent that the sill was installed backwords. It has been in excess of 5 weeks (Sept 28) since this was reported to Pollard for review and I am presently on ignore. All I have requested is for a representative to come to the area and inspect the problem. I have been told that It is impossible to have been done wrong and that should I proceed to alter the existing the warranty will be void. What warranty and or service.

UPDATE:
Shortly after writing the initial review Pollard representatives called me and made an appointment to review the problem. The reps did discover that the sill in question was installed improperly as was originally stated. they were helpful to offer to replace what ever parts were necessary to correct the problem and or send their service people to adjust the sill to level. In this application that would not have solved the entire problem. After looking into several alternatives a difference style sill was far more practical. Upon receipt of the new sill and after installation by us as the contractor, several days later the customer had a severe rain storm and had no water penetration as previous. Have advised pollard that the problem has been resolved.

Replaced a 30 year old patio door with a new Pollard Door. From sales to installation the people at Pollard were great. The install crew was exceptional; trim work perfect, on time and very clean.

A highly recommended company with a quality product.

pollard doesn't stand behind their work. we had windows installed throughout our home and when we found a problem with the installation of one of our windows we were shocked to find out that Pollard stuck us with the bill to rectify the problem. there response was that they installed the window to "their" liking and that our concerns did not matter. thanks for listening to your customer pollard!!! a really nice way to say that we mean nothing to your business. they just took their money and ran, customers don't mean much judging by our experience.

whole house windows ordered, lead time longer than expected. Workmanship of instalers excellent. Window on main bathroom not frosted as ordered thereofre unable to use this bathroom. They want us to wait an additional three weeks for a frosted window, plus one other window which was delivered was cracked. not the service I expected from this company at all

Pollard delivered on time, installed on time, a very high quality product. They exceeded my expectations in every way from price to workmanship. The installers were in the house for three days, they were unobtrusive and left the job site spotless each day.

Our sales person, Stan Anderson, was great. Stan did what he said he was going to do. We were provided with a call advising us of a tentative start date. A week before the tentative date we were advised this would be an actual start date and on the start date the installers called to advise they were on their way. The work was completed within the time frame Pollard provided.
Our only concern was that the installers did not clean up after themselves as well as they should have.
Over all we have been very happy with our Pollard experience

When the time came to replace windows and doors on our recently purchased 40 year old home I remembered an old friend who mentiomed he was in the business. Within days Mark was at our home to discuss our needs and prepare a quote. We found him polite,courteous and professional. After receiving three other quotes we decided on Pollard . One other company was slightly less expensive but we felt their product line was not near as extensive or aesthetically pleasing. We ordered the windows and as promised they showed up exactly 8 weeks later and to our amazement were installed in one day . We had a new baby in the house and it was very cold outside.
I would strongly reccomend this outfit to anyone. I have since used them at my business and have several friends who are also very pleased.

We used Pollard Windows to replace all the windows in our home and are delighted. Both the actual windows and service were top notch. The windows have added to the beauty of our home as well as increasing its energy
efficiency and market value. The sales advice provided by Mark Adamson was honest, knowledgeable and very helpful and the installation by Ron Ewan was professional and beautifully executed.

Our home is in a Heritage Conservation District where all exterior renovations must meet strict criteria. A local heritage committee has been established to preserve the architectural integrity and historic character of the neighbourhood. Members of the committee went so far as to
compliment our new Pollard Windows remarking on their appearance.

Our experience from start to finish with Pollard Windows has been very satisfying and we will continue to recommend their services to others.