My 88 year old mom purchased a house with Pollard windows. She had 4 windows replaced two years ago and now needs 5 windows. They were supposed to be installed in April called truck broke down, May-Wendy called 20 mins before the appointment truck broke down again. I called and spoke to the National Sales manager Jim. Thought I would get some satisfaction on getting her windows done. He seamed like he was interested. Wendy called and informed my mom next appointment would be the middle of June. Spoke to Jim he assured me her windows would be done right away. Have given Jim a week to contact me and have left messages for him however not one return phone call. Left a message for Wendy and no return phone call. Three other people (elderly community) need new windows also and are getting the run around. Sad that this company treats elderly people without any respect. How can you expect any one to have no drapes or blinds up for three months. I am discussed my the treatment my mom has received. DO NOT PURCHASE POLLARD WINDOWS. Horrible service
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?