Purchased door July 2016. Received call from Judy, door ready will be delivered Aug. 16th. Out of town that day to receive door, re-scheduled for Mon. Oct. 17th (next available day, really). Took day off work to receive door. Received phone call from Arlene at approx. 11:15am (Judy off sick), sorry sir the door did not get on truck (no explanation given). Was not until Wed. that week, that Judy informed me door was not ready. The next day Judy returns and calls to inform me the door would be delivered tomorrow (Fri.), she continued to explain how back logged they were and I was not the only one this happened to (delivery delay). Door delivered Fri. Asked gentlemen who delivered door what the holed up was. He told me the door had not be painted (interesting). That is three different excuses for delivery issue. I had taken the measurements (brick to brick minus 1/2"). RSO size was 44.88.." my opening 45 1/4". Door actual size was 45 3/8". Brick molding was suppose to be 1 1/2" came 2 1/2", needless to say it would not fit. Note: I hired my own installers. The door was trimmed 1/4" both sides to fit. The inside was unpainted which I knew, but the window trim is different color then door, the bottom sill is different color then door and window trim. The window in the door is not square to door, 1/4" out from top to bottom. Door frame and side light frame bowed, the door edge and frame are not parallel. The door has been installed and looks good from the outside (except for crooked window in door). The installers were able to mitigate the door size to fit. Not happy.
- Approximate cost of services:
- $3,000.00