We ordered a glass entrance door 3 months back thru our contractor and got a delivery date of November 15th. Well that date has come and gone so I decided to call Pollard. Spoke to Dave ( manager) and he was upset that was calling him and went on to tell me that as this door is a special door ( it was in their catalog) delivery of the glass so he could not give me a delivery date. I own dock door company and deal with speciality high speed door so I went on to tell him that everyone has a production schedule and there must be a date that he can pass onto his customer. He got every more upset and told me to deal with my contractor. He continue to tell me Pollard could not be held responsible as to their supplier short comings. All said I would recommend to everyone that wishes to deal with them to try other company with better customer care.
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Allan, I do apologize for your experience. We do try to deal directly with our builder/customers when it comes to discussing their orders so I will certainly follow up to see why there was a delay with your builder. We do value our relationships with our clients and our policy is to deal directly with them. Let me follow up immediately. Thanks again, Jim