replace windows an entry door with sidelites
Some hiccups along the process but over all very satisfied with the service. Original salesperson retired half way through our selection of windows however Scott stepped right in an did a wonderful job of keeping us informed and answering our questions. Install went very smoothly however there was a communication breakdown between crew and Supervisor which resulted in original moulding for front door going missing. Pollard's Manager Dave subsequently took responsibility and rectified the situation at their cost. Even replaced some screens that were bent and allowed us to keep them for spares. Everything looks original to house and neighbours are asking about them.
I will use them again to finish off the back half of the house.
- Approximate cost of services:
- $20,000.00
- Company Response
I do apologize for the slight hiccup due to Barry's retirement. Very glad to see that Scott and Dave stepped in to rectify everything in a timely manner. Thank you very much for your kind words and we certainly appreciate you using us to finish off the balance of your home. Thanks again, Jim