Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
4265 Fairview Street Burlington ON L7L 5R9
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Maral in Ottawa
Maral in Ottawa
1 review Ottawa, ON

Poor Product

I bought a hot tub from Pioneer, Spring 2020 and since the day of installation it has not been functioning properly. First day of hook up it wan't working, that was a sign. The unit shuts itself off on average every 2 weeks. Thought Pioneer has been great about sending service over to take a look at it, a real reputable company would have replaced this faulty unit as it is under warranty. I regret not going with Jacuzzi, there is no way a jacuzzi would malfunction the way this Hot Springs hot tub has been.

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Company Response

HI Maral - happy to review with you and with our purchasing manager on the unit. Please reach out to me -