I bought a hot tub from Pioneer, Spring 2020 and since the day of installation it has not been functioning properly. First day of hook up it wan't working, that was a sign. The unit shuts itself off on average every 2 weeks. Thought Pioneer has been great about sending service over to take a look at it, a real reputable company would have replaced this faulty unit as it is under warranty. I regret not going with Jacuzzi, there is no way a jacuzzi would malfunction the way this Hot Springs hot tub has been.
- Company Response
HI Maral - happy to review with you and with our purchasing manager on the unit. Please reach out to me - firstname.lastname@example.org