We bought a Hot Springs hot tub at this location. The hot tub itself is excellent, would definately reccomend Hot Springs, we love the product. the service from pioneer however wasnt great. It takes weeks for a part to come in and another few weeks to get it installed. The customer service is one of the worst we have ever experienced. We would NOT reccomend Pioneer for anything other than buying your chemicals.
- Approximate cost of services:
- $13,000.00
- Company Response
Good morning,
I work for Pioneer Family Pools. If possible, I was interested in understanding more about what part you were looking for? I hope to determine why this service took so long and would aim to prevent it in the future. I know this review was written a long time ago, but perhaps there is something I can do to help.
Kind Regards,
Courtney