Phantom Screens / Ontario Screen Systems Inc.

Windows & Doors Installation & Service
1295 Eglinton Avenue East, Unit 14 Mississauga ON L4W 3E6
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Tom in Toronto
Tom in Toronto
1 review Mississauga, ON
1/10

Watch out for warrenty or lack of waqrrenty

Installed in June 2016. The frame has come loose due to the inadequate screws used for install.
When I called for life lime warranty I was informed that the service call was $99.00. This was never disclosed when they gave me the sales pitch. Buyer beware, applies. Lost one customer. And referrals.

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Company Response

Hi Tom,
We apologize for any inconvenience. As we can see at the link http://www.phantomscreens.ca/warranty, the Limited Lifetime Warranty covers parts and components and includes a 24-month labor warranty to the original purchaser for the lifetime of the home. So, because your purchase was three years ago, a fee of $99 applies to cover the labor costs. Also, if you have any further question, our team will be happy to support you. So, please call us at 1-888-PHANTOM (742-6866). Thank you, and have a great day. Ontario Screen Systems Customer Service.