Installed in June 2016. The frame has come loose due to the inadequate screws used for install. When I called for life lime warranty I was informed that the service call was $99.00. This was never disclosed when they gave me the sales pitch. Buyer beware, applies. Lost one customer. And referrals.
- Company Response
We apologize for any inconvenience. As we can see at the link http://www.phantomscreens.ca/warranty, the Limited Lifetime Warranty covers parts and components and includes a 24-month labor warranty to the original purchaser for the lifetime of the home. So, because your purchase was three years ago, a fee of $99 applies to cover the labor costs. Also, if you have any further question, our team will be happy to support you. So, please call us at 1-888-PHANTOM (742-6866). Thank you, and have a great day. Ontario Screen Systems Customer Service.