Had our roof reroofed by Penfolds about 6 years ago. Have noticed a water stain developing near a skylight for some time now, but ignored it until recently when there was a huge rainstorm and I actually saw water drip onto the bathroom floor. Called Penfolds to ask them to take a look. I had not even realized the issue would still be under warranty. Somebody was at my house within 2 days, to take a look, and when the weather cleared up the very next day, somebody was at the house to do a minor repair to the flashing around the skylight. Great service. I'm very impressed. I have had some very disappointing experiences lately with home repair type companies, but Penfolds has restored my faith in local companies who stand by the quality of their work.
- Approximate cost of services:
- $25,000.00
- Company Response
Our Warranty Program is the back bone of Penfolds Roofing. All warranties are presented to our customers on completion of a project and our data base is updated so we can process claims without pointing fingers. We are sorry that you had a leak but are pleased that we took care of you. Ken Mayhew, President.