We wanted to replace Builder's doors out of our kitchen and, since we had been pleased with our Pella experience in our our previous home, decided to contact them again. Kent Foster came to our house to explain the options and pricing and was very knowledgeable about the product and pleasant and professional to deal with. The doors were ready pretty much on schedule and the two gentlemen who did the install were nothing short of awesome. One item of note is that the screens we thought we were getting were not part of the original order and, upon reflection, it was a miscommunication as much on our part as on Kent's as we asked him to prepare several quotes (in fact, the final order we signed clearly did NOT include screens) - all I can say is that Kent and his Boss, Jon Buchanan, went above and beyond to rectify the situation and, for that, we are very greatful and we couldn't be happier with the end result.
- Approximate cost of services:
- $8,000.00
- Company Response
Thank you for taking the time to share your story with us. We understand that our valued customers lives are busy ones and are always appreciative when one extends the effort to provide feedback.
We are thrilled that you found your experience to be a good one as this is something we strive to do every day.
Thank you for your business and please feel free to call upon us if we can ever be of further service.