I replaced 4 windows - 3 slides and 1 with a casement. The casement is fine but the other windows don't open. If they are banged really hard (pounding on them), they jump open a bit in the frame so that they are sitting at a diagonal angle. They charged the balance to my credit card anyway. They sent someone by to fix them. He worked for 2 hours and said he could not fix them. They want to send someone else out in a month to look at them. They will not refund the money and went so far as to hang up on me when I asked that the final payment be refunded since they had not provided a working product. Now I will have to pursue other avenues for getting my money back and expect that I will have to contract a different company to replace the windows.
- Approximate cost of services:
- $3,500.00