We hired PEG to install the kitchen cabinets we purchased from IKEA. IKEA recommends using PEG and we heard some great reviews but unfortunately we were extremely disappointed with the result. The people they first sent to install the cabinets were complete hacks and they did not pay any attention to detail.
They did a number of things wrong:
- Installed the base cabinets at the wrong height because they were too lazy to remove the base boards.
- Installed numerous panels and fillers with the unfinished side facing out
- Installed the upper wall cabinets on separate walls at different heights
- Incorrectly installed some of the hardware and door hinges
- They did not know how to mount the over-the-range microwave even though we paid an additional $150 for this.
- Even after we pointed out some of the problems, there were unwilling to listen and complained that they weren't getting paid enough
- They were more concerned about finishing the job quickly rather then getting the job done right
Eventually, PEG sent some other guys to come fix most of the errors. However, this was after two weeks of calls and complaining. The worst thing was that PEG refused to be held accountable for their work. The did not give us a discount on their services (they demand to be paid up front and we trusted them because of their affiliation with IKEA) even though they delayed our renovations for weeks which ultimately cost us over a $1,000 extra.
Basically, if you want to get your kitchen done right the first time, don't go with PEG.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We were only made aware of this web site recently. I am sorry to learn from this review that you had a poor experience with our company. We have taken this opportunity to review our business practices and processes to ensure the customer is fully aware of what work we will perform and the cost of that work. We work hard to ensure our quotes are fully detailed and explained to our customers before they sign off to have the work completed. You must realize, that with any renovation type work, there can be unforeseen complications along the way and our staff is committed to working through these complications to a resolution that is acceptable to our clients.