Invision Hardwood & Decor

Floor Laying & Refinishing
391 Edgeley Blvd, Unit 6 Vaughan ON L4K
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Floor Laying & Refinishing
Invision Hardwood & Decor
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98%

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Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Invision Hardwood & Decor

Average customer rating:
9.9 10 (240 reviews)

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Laurence in Ottawa
Laurence in Ottawa
0 reviews Toronto, ON
10/10

Hardwood flooring order

Thank you, Roy and Dov, for helping us with our flooring renovation. You have a great selection of flooring products, with reputable brands, and I appreciated very much your advices when I went (several times!) to your show room in Vaughan to make my choice.
Moreover, I would like to thank you for being so responsive when it was necessary to supply additional boxes in a very short time.

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Company Response

Laurance- thank you for this review. The process, the outcome and post service requirements are easy to put effort into when the people we are dealing with make it that way. You have an amazing flooring choice and Im certain it will provide decades of satisfaction.
Talk soon...
Dov, Roy and the Invision team

Private User
Private User
Private User reviews Vaughan, ON
1/10

Condo floor installation

Although Roy had reservations about our choice of a floating floor, he agreed to do it. Since the floor was not level, he provided someone to level it so that a proper job could be done. Unfortunately the problem areas were not identified by him.
After installation these areas of the floor moved significantly when walked on. He again provided someone to repair and level the areas in question. This was unsuccessful.
We are very dissatisfied with the outcome and do not recommend Invision.

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Company Response

Dear Reader,
Here are the facts relating to this case: the original job was successfully completed Mar,2018.

We were then invited back and asked to help address an extensive flood repair 5 months after the initial install. This was also completed successfully and a testament to our value.
Months later an issue was discovered with the floor, and both Roy and a Manufacture rep went to address and assess the matter. Installation at every stage was deemed done correctly the manufacture and Invision.

Both the manufacturer's rep and the general contractor (hired independently by the customer) were happy with the installation.

It is incorrect to suggest Invision would talk them out of a floating floor. We install floating floors all the time with great success. This customer was moving into a condo for the first time after selling their home which they had lived in for many years. This, for us, is a trigger to discuss the differences between living on a floor that is nailed down and one that is floating. It is our responsibility to have this conversation and we had a very extensive one. It was our gut feeling that this customer would have preferred a glue down application so we recommended it because it feels like a nailed down installation. The customer would not have had to adapt to a floating floor. A glue down installation is more expensive and in the end these customers, after considering everything, elected to go with the floating floor.

In conclusion we were correct that the customer should have gone with a glue down installation. Despite the current floor having very little movement relatively speaking, there were a couple of spots that most people would have accepted understanding that this was a floating floor - this customer, however, could not.

Attempts were made to level and correct the area but it wasn't good enough for the customer. In our opinion this rating and review has everything to do with the customer's choice to go with a floating floor and regretting their decision. Every effort and beyond was made to satisfy this customer, but, as logic would suggest, a floating floor will always have a degree of movement in it - it's impossible to make that go away.
To this customer I would say, if there ever would be a next time, please glue down your floors.

We are saddened to have such a negative review post but believe we have handled the situation and the review's reply in a manner that will add credibility to our business.

Dov, Roy and the Invision team

Private User
Private User
Private User reviews Toronto, ON
10/10

Condo floors replaced

We are delighted with the new floors in our fairly large condo. Roy and Dov are a pleasure to work with. They are knowledgeable, helpful and fair. Our project came in on time and on budget. Clean, meticulous work. Highly recommend Invision Hardwood & Decor!!

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Company Response

You guys put a tremendous amount of effort in getting this all accomplished, coming through for you was easy. Your logical approach and understanding of a renovation process and the needs of the workers allowed us to work in a pleasurable environment. Big thanks for that.
BTW- The compliment of the vinyl in the laundry room you chose was an amazing match. Nice job!
The place looks great and excited to continue working for your family and friends

Steven in Brooklin
Steven in Brooklin
0 reviews Whitby, ON
10/10

Flooring Application

The team over at Invision Hardwood are super knowledgeable and helpful. They gave us the insight we needed to make the right choice. If you are looking for flooring, look no further.

Thank Dov & Roy for all your help.

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Company Response

Hey Steve- after multiple visits and chats your desired floor was chosen. It was always pleasing to communicate with you. Enjoyable to have your attention. In the end you did narrow it down to two choices and after the humming and hawing I'm suspecting you nailed it! Wishing you all the joy with the new floors. Thanks for the review.
Talk soon...
Dov, Roy and the Invision team

Maria in Orleans
Maria in Orleans
0 reviews Ottawa, ON
10/10

Wood floor installation and sending

Dov and his team did a great job handling our renovation work before we moved into our new home. They delivered on time and with great customer service. We were very pleased with the final product which included putting in new flooring, sanding,and painting. Great service from start to finish.

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Company Response

Hi Maria/Jorge,
Very nice hearing from you here. I trust now that a couple months have passed your all settled in and enjoying the home. Thanks for the review it always brings meaning to the work and efforts we put into creating a pleasing environment for everyone involved in the projects. You had a lot of work to accomplish there with several phases and it moved along real smooth and completed slightly ahead of schedule. The most difficult part of this project frankly was finding street parking.
Wishing you well,
Talk soon...
Dov, Roy and the Invision team

Richard in Thornhill
Richard in Thornhill
1 review Markham, ON
10/10

Basement flooring

I was seeking to renovate our basement, and replacing the dated carpet. I wasn't too fond of the engineered hardwood due to cost, work effort, etc. This was a DIYer reno.

Walking through the Home Show, I came across Invision. At the time, I didn't meet with Dov or Roy, but met another colleague who was the hard wood flooring installer. We had heard about vinyl flooring. There was no hesitation to point us to the vinyl flooring with cork. This provided the durability, sustainability, ease of installation, and met our budget.

Months later, we visited the showroom, and Roy pointed out the Vinyl flooring and the variety of available designs. We decided on using the same flooring in the bathroom vs tiles, as this would avoid having to use radiant heating on the tile floors. The design of the bathroom flooring tied into the bath tiles, and the rest of the basement.

As most of the reviewers have stated, Roy (and Dov) are very easy to work with. There wasn't a take it and leave it attitude, that is common in the industry. Roy would make suggestions and take the time to show the results using the floor samples.

We landed on the design, and paid a deposit to secure the order. Balance was paid to Invision for the order to be available.
In my situation, the city permit took longer than planned. Roy was willing to store the flooring for a couple of weeks, until required.

Pro: easy to work with, and they will spend the time with you. They know their stuff, and will provide valuable suggestion. Ours was a DIY flooring replacement, but we will consider Invision when I am ready to replace the carpeting upstairs.

Cons: these are more for the reader awareness, rather than Cons.
Your time is valuable. Book an appointment, although we were lucky that it was not too busy when we visited.
They are closed on long weekends.. They value their family weekends, just like most of us.
For the DIYer, they do not stock inventory, so you will need to account for this if additional material is required.

Thanks Roy and Dov.

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Company Response

Hi Richard,
It's always great to hear of the process people go through to find and follow up with us. You review shares a process that is experienced regularly and may comfort others.
Thank you for the review and sharing your experience
Looking forward to helping out on the upper floors.
Talk soon....
Dov, Roy and the Invision team

Linda in Toronto
Linda in Toronto
1 review Toronto, ON
10/10

Home renovation

My reno experience with Invision was smooth and on time. The men were in for two days, did high quality work to spec, my expectations were exceeded.
I only had the two days to achieve a huge amount of work before the tenants re- entered the home.
Great experience!! I highly recommend this company and will use them again.
The stairs up to the loft were stripped and varnished, railing installed, bedroom floor laid!!

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Company Response

Linda- it's really great to be surrounded by your amazing personality and hospitality through the process. Working with you to accomplish the goal was satisfying. Working in condos is never and easy task and with your help thing went as smooth as can be expected.
Talk soon....
Dov, Roy and the Invision team

Jim in Markham
Jim in Markham
1 review Toronto, ON
10/10

Flooring and painting

Our basement looks fabulous thanks to the personal care and attention to detail of Dov and the team at Invision. It has been a pleasure dealing with Dov, the work was exceptional and Dov's suggestions and recommendations were always spot on. He followed up on every detail of the process and the project ran extremely smoothly as a result. It is evident that the whole team takes great pride in the work that it does and that customers are truly valued. We are over the moon happy with the work that was done and thrilled with our new basement. we couldn't be happier going with Invision!

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Company Response

Jim- You and Ellen deserve the credit. You found us.
You took every piece of advice, wether it was on the flooring or paint the colours we applied throughout Lastly the beautiful newly transformed staircase and railing.
Our perfect package complete!
You've always made us feel like the pro's we are. From management to our painters and installers.
Bravo to you.
Talk soon....
Dov, Roy and the Invision team.

Simon Toronto
Simon Toronto
2 reviews Vaughan, ON
10/10

Helpful and professional staff and great products

I worked with the Invision Hardwood Floor on my renovation project. The staff and owner there are very helpful when it comes to product advice, coordination of delivery and returns. They also carry a good selection of products from various vendors, which allows you to choose the right products per your personal taste and budget. Highly recommended and great job Pina and Roy!

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Company Response

Hi Simon, thank you taking the time to assess our business values and model. I don't believe I got the chance to meet you personally but I'm thrilled that you took the time to invest with us at Invision. I am grateful for that and your future referrals.
I'm certain your floors look great.
Talk soon...
Dov, Roy and the Invision team

Private User
Private User
Private User reviews Markham, ON
10/10

Hardwood Flooring

I was keen on replacing my old parquet flooring (1,200 sq. feet) with hardwood and had gotten a quote from a source that had done fairly good work for me in the past.

Yet, because this is a relatively costly project, I decided to get a quote from yet another source. From the Internet I came across the firm, Invision, and walked into their showroom one Saturday morning for a quick assessment.

My experience with the partners of this firm, Dov & Roy and their employees, was an extremely pleasant one from the very start and this experience continued right until the finish.

There are many attributes that consumers look for in projects of this kind. I have therefore provided an account of my experiences below largely based on these attributes that I have put in bold.

Despite being partners, both Dov and Roy were very Professional and Knowledgeable about their business being prior installers themselves in their earlier days. They deal in well-known hardwood brands and this was an important factor for me.

Prior to meeting with Invision, I had a reasonably good idea of the type, quality and brand of the wood we wanted since we already had a quote and had researched this area. Dov, however, provided us advice suggesting a far superior grade of the same brand that was fairly close in Price to the one we were quoted by first source. What I appreciated was also the fact that there was No Pressure from the firm in making this recommendation. He was quite willing to provide us the grade we requested and I am glad that we went with his professional advice and recommendations because the end result far exceeded my expectations.

Once we agreed on proceeding with Invision, we requested Dov to try and accommodate us on the start date. He complied with our request. But this was not all. The cherry on the top was the Speed at which Invision completed the entire project of removing the old flooring and laying the new hardwood all in a mere three days! This is very important since there is a lot is disruption in a home with such projects, and returning back to normal as early as possible is a big plus. The installing crew made sure that the Clean Up was thorough and the furniture was placed back to exactly the same spots that they found them in originally.

I also entrusted Invision with painting the baseboards and doors of the various rooms worked on. Their painter did a great job and finished his assignment in just one and a half days. The painted baseboards and new white quarter rounds highlighted the beautiful new flooring.

The Quality of Invision’s Workmanship was exceptional as evidenced by the final product and this was largely because either Roy or Dov would visit each day for a few minutes for a Follow Up to ensure that the project was moving smoothly. If there were any queries or concerns expressed by me during the course of these visits, these were allayed with professional and satisfactory responses that one can always check out.

I would rate this firm with 10 out of 10 stars but don’t take my word for it. This firm seems to be winning awards in their category for several years in a row. Surely, so many customers cannot be wrong in their assessment. I am just one more satisfied customer in their tally of hundreds of wins that I believe are well deserved, judging from my own experience.

Thank you Invision.

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Company Response

You guys are a wonderful couple and I’m sure would be a great customer to most service companies. It’s the willingness to take advise and allow the process to follow a professional path that helps achieve the results you received. Thank you for your support while the project was going on and your excellent attitudes. Lastly- thank you for already referring us to you friends.
Talk soon...
Dov, Roy and the Invision team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Invision Hardwood & Decor

At Invision Hardwood & Decor we are more than your average hardwood floor retailers, we bring a unique expertise. Our spacious showroom offers a look into the possibilities of a complete room makeover. Hardwood flooring in combination with our complementary specialties which include painting, decorative trim mouldings, stairs and small scale tile projects can transform an average space into a spectacular retreat for your everyday enjoyment. A simple home imporovement completed by our qualified tradesmen can add significant value and pride to home ownership.
We call this “Interior Vision”, and it’s a complimentary service we offer exclusively to our customers.

Our vast list of hardwood floor laying & refinishing brands include; Mercier Wood flooring, Lauzon Distinctive Wood Floors,Superior Wood Flooring, Kentwood Wood and Vinyl Collections, Torlys Smart Floors [Wood,Luxury vinyl,Cork,Laminate and Leather] with Uniclick's locking systems, , Quick Step Laminate Floors, Twelve Oaks Wood, laminate and Vinyl floors,

Our painting projects are splashed with colour using Manor Hall and Pure Performance lines of paint by Pittsburgh Paints, the industries premier paint brand.

Our services include;
FLOORING- Hardwood Installation, Hardwood Refinishing, Hardwood Repairs, Custom Staining and Carpeting.

STAIRCASES- Install New Pre-Stained or Painted Stair Treads and Riser as well as Refinshing, Staining or Painting of existing Staircases.

DECORATIVE TRIM- New Basebaords, Door/Window Casings, Crown Moulding and Wall Panelling.

PAINTING & STAINING- Interior/ Exterior, Residential/Commercial, Drywall Repairs and Stucco Spray, Custom Floor Stain Matches

WALLPAPERING- Residential/Commercial

Let our "Interior Vision" work for you. Hope to hear from you soon.

CATEGORIES
Floor Laying & Refinishing, Floor Retailers, and Paint & Wallpaper Contractors
PRODUCTS
Solid Hardwood Flooring, Enginieered Hardwood Flooring, Laminate Flooring, Cork Flooring, Bamboo Flooring, Leather Flooring, New Stair Treads and Risers, Paint and painting service
SERVICES
FLOORING: Hardwood Installation, Hardwood Refinishing, Hardwood Repairs, Custom Staining of Floors. STAIRCASES: Install New Stair Treads and Riser and Custom Staining. TRIM: New Baseboards, Door or Window Casing, Crown Moulding, Wall Panelling. PAINTING/STAINING: Interior/ Exterior, Residential and Commercial, Drywall Repairs and Custom Floor Stain Matches WALLPAPERING: Residential and Commercial
BRANDS
Mercier Wood Floors, Torlys Floors[wood/cork/laminate/leather], Lauzon Wood Floors,Kentwood Wood floor and Vinyl Collection, Superior Floors, Quick Step Laminate, Twelve Oaks [wood, laminate and vinyl],
STYLES
Endless amounts of Hardwood species in various styles, colours and sizes
SPECIALITIES
Hardwood Flooring, Painting, Wallpaper and Trim installation
WEBSITE
http://www.invisionhardwooddecor.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
0
RETURN POLICY
Most items are special order without return. Some items are returnable with restocking charges
PAYMENT METHOD
E transfer, Cheque, Debit and Credit cards with a 3% Admin fee
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Labour minimum is $800.00 for install and $1500 for refinishing
BONDED
Yes
PROJECT RATE
All projects are costing through site visits
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All floor material comes with manufacture warranties
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