Invision Hardwood & Decor

Floor Laying & Refinishing
391 Edgeley Blvd, Unit 6 Vaughan ON L4K
Write a Review
Write a Review
Website
HomeStars
Floor Laying & Refinishing
Invision Hardwood & Decor
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 7 timesBest of 2020winner 7 times

Reviews for Invision Hardwood & Decor

Average customer rating:
9.9 10 (276 reviews)

Sort by

Kailey O.
Kailey O.
3 reviews Toronto, ON
10/10

Great Experience. Amazing customer service.

From the moment we first walked in the door, the team at Invision were amazing. Dov provided great information and helped make our final decision with full confidence. No pushy sales tactics, just respectful guidance and patience. We can't wait to see our beautiful floors installed! 10/10!
Thank you, Dov and Invision!

Was this review helpful?
Company Response

Hi Kailey,
it took a little trial and error and a few visits to ensure you got the right floor. Its why we are insistent that you take them home and see them in your light and environment. It just reduces the stress level of making this decision. I should say you guys were pretty casual about the process, especially when finding out that your first choice wasn’t available for your time for your schedule. Its possible that it was a blessing and that youll be glad it's happened this way.
Happy for you guys.
Talk soon.....
Dov, Roy and the Invision team

Whiskey33 in Vaughan
Whiskey33 in Vaughan
0 reviews Vaughan, ON
10/10

Flooring

Had been looking for a particular flooring, no other company was returning my calls. Called and spoke to Dov, in less than half hour my problem was solved, within 45 minutes order was placed and an hour later I picked up the materials. Thank you Dov!!!

Was this review helpful?
Company Response

Hey Joe, it was great speaking with you and making this happen so quickly. The swift action of you and your wife helped me to make this so smooth for you.
Really do appreciate your sincere commitment to suggesting to do more business with us.
Lastly, to see this review posted so quickly after obtaining the materials is a testament to the job you feel we did for you.
Thank you,

Talk soon....
Dov, Roy and the Invision Team

Dave
Dave
1 review Vaughan, ON
10/10

Flooring Renovation

Invision was recommended to us by another contractor for our flooring replacement, as part of a larger overall renovation. Dov and Roy were very responsive and excellent to deal with, and were probably more excited about the final product than we were! Their expert recommendations combined with an understanding of the need to manage costs allowed us to choose the right products for our needs. They also refinished our stairs, custom matching the stain perfectly to the new floor coverings. The work was done quickly and professionally by Matt and the rest of the installation crew, and any concerns were addressed quickly and professionally. Overall, we’re very happy with the final outcome. I would (and already have) recommended/referred Invision to friends and family members.

Was this review helpful?
Company Response

Hi Dave, your probably right about the excitement, there are some project where the changes are just so dramatic that its impossible to not be excited to see the results.
Your choice of using luxury vinyl throughout the whole home isn't an every day project. People now are coming around to doing this. Its amazing,
Furthermore, the stain match we came up with for the stairs is and incredible compliment. Who would know the floors are not wood?
I think we made the right choice to keep the metal pickets simple enhancing the overall look and keeping airy and open. Its another perfect compliment to the paint on the risers and stringers.
I'm also thrilled you took me up on running it right to the front door, into the powder room and the kitchen. I know new baseboard was a stretch but I think you and Sabrina would now agree its necessary.
Lastly, thank you for the quick referral of our services. I don't think we'll have any trouble obtaining their projects as well.

Talk soon......
Dov, Roy and the Invision Team

Rob
Rob
3 reviews Toronto, ON
10/10

Condo Reno

We approached Roy and team based on the reviews and can sincerely say the work and service were outstanding. Our original plan was to restore our 20-yr old hardwoods floors covering half the condo and replace old carpet covering the other half with new hardwood, or redo the whole condo with new floors. Roy took the time to visit our condo and analyze the situation before we made any purchases. Based on his advice, we ended up putting new carpet and redoing our existing floors. Roy's advice was clearly based on what worked best and not maximizing a sale. The end result on the reworked floors is amazing. They look brand new and light/modern. We would highly recommend Invision.

Was this review helpful?
Company Response

Hey Rob- glad it all worked out to your liking.
I know it took some time to get details worked out but from our very first chat we had a comfort connection and you stuck with us through the process without engaging others. We thank you for that trust.
Roy not pushing hardwood over carpet is a natural instinct and part of what makes us different. Gaining repeat and referral business typically provides greater returns in the long run. After 30 years of business the long run suits us well.
Talk soon....
Dov, Roy and the Invision Team.

elvis in Etobicoke
elvis in Etobicoke
0 reviews Toronto, ON
10/10

Whole house renovation

Excellent company to work with. Bought 30k worth of flooring from them without even going to their store. They are knowledgeable, accommodating with paying invoices and had the best price for the product. I dealt with Pina over the phone and she made the whole experience from ordering to payment to delivery effortless. Would highly recommend.

Was this review helpful?
Company Response

Hi Elvis- we are so proud of the trust that we have developed with our public. We have put in a tremendous effort to ensure that busy people, like yourself are well taken care of and achieve great service results.
Thank you for this amazing recognition.
Talk soon....
Dov, Roy and the Invision team

RBM in Toronto
RBM in Toronto
2 reviews Toronto, ON
10/10

Ten Stars each for product, installation, service, and integrity

I found Invision here on HomeStars after a very bad experience with another company. What a difference. When I visited Invision they were careful not to jump to conclusions about what would be best. Roy made a careful on-site inspection and devised an engineered hardwood replacement plan that addressed my concerns directly. There was a formal contract with guarantees. Roy made a point of on-site supervision throughout. I ended up with beautiful natural maple hardwood floors, totally free of the noise problems that plagued the earlier installation. All wonderful 10-stars stuff. HOWEVER what really set Invision apart was the responsible handling of an accident during installation. During the removal of the existing flooring a large floor-to-ceiling mirror panel was cracked. Invision immediately offered that it would be fixed. No hesitation, even though it would obviously be costly. And it was fixed, perfectly, with Roy along again to ensure that all went well. "It was just the right thing to do." I wish I had found these guys first.

Was this review helpful?
Company Response

Hi Bruce, fantastic review!
So glad and humbled that you've put so much effort into helping us pursue more business. Recognizing the value of dealing with good people sharing honest intentions makes a difference. We do what we can when we can to create an environment to make you comfortable. We like it to go both ways and the respect of the customer towards our business is a critical part of our relationship. Enjoy your floor and think of us each time you come home. You can now let that bad experience go and focus on the future. It will bring you more happiness.
Next for us together is entertaining your referrals.
Talk soon...
Dov, Roy and the Invision team.

Ellen in Mississauga
Ellen in Mississauga
0 reviews Mississauga, ON
10/10

Engineered Floor Purchase

Very helpful, and great to do business with. Floor looks really amazing. No problem taking home samples.
We also ordered the floor registers for the vents, and they look really cool.
Advice about choosing colour or matching sample rather than worrying too much about whether its hardwood or engineered was good advice, especially for a low-traffic area like a bedroom.
Thanks Invision.

Was this review helpful?
Company Response

Hi Ellen- thank you for taking the time and effort to share your experience with the public. We are in such a tough industry with so many options and so many business's to choose from that it's these excellent reviews that help show people that we are different. Decades worth of doing the same thing has paid off for us and we are so thankful to have clients like you. Blessed actually.
Dov, Roy and the Invision team.

Ornella in Toronto
Ornella in Toronto
0 reviews Markham, ON
10/10

Hardwood floor installation and stair remodel

Invision was professional, efficient and true to their word of doing an excellent job. The were in constant communication with us and answered all our questions very quickly. They provided excellent advice throughout the job. Dov and his team are by far some of the best contractors we've come across. We highly recommend them and would use them again.

Was this review helpful?
Company Response

Ornella- from the get go your family gave my your trust to complete this large project in a timely and professional manner.
This type of freedom and flexibility with us allowed you to step back and watch the process happen. It is always a refreshing environment for us. We delivered an amazing transformation, one I wish everyone could see and comment on.
Enjoy your new space for this winters holiday season with family, guests and good friends. I'm sure it will be a great conversation piece.
Talk soon...
Dov, Roy and the Invision team.

Nick in Toronto
Nick in Toronto
1 review Toronto, ON
10/10

Solid Company

Roy’s team did a great job and fast. They were able to work within my condo restrictions. Speaking as a person that did finish carpentry and millworker in the past I can attest to their craftsmanship. After dealing with Roy, he strikes me as a sincere person of integrity. I’m taking all his good advice with keeping the humidity within range and hope to enjoy these beautiful floors for years to come. Invision has my recommendation

Was this review helpful?
Company Response

Hi Nick- it's with great pleasure I read this review knowing you have a woodworking background. It's take a keen eye and experience to recognize others high level of ability and workmanship.
We certainly hope we have left you with a lifelong floor.
Talk soon....
Dov, Roy and the Invision team.

Ralph from Scarborough
Ralph from Scarborough
1 review Scarborough, ON
10/10

Engineered Hardwood Flooring

We found Invision Hardwood&Decor by chance. It turned out to be the life-saver of my daughter and son-in-law’s main floor renovation.
After a terrible and expensive experience with a contractor who came and went at will, sometimes for weeks on end nothing being done, very poor quality in workmanship when doing something and no timely communications, I decided to help to get the project going by finding trades that knew what they we’re doing and produced a quality outcome in a timely manner.
I met Dov and Roy at their store and from the first conversation was impressed with their knowledge of flooring and renovations, More important to us at that time was their compassion and empathy for what we were going through with our missing in action contractor. We agreed that they would install engineered hardware, a contract was drawn up and agreed upon and a date for install and completion....which was for us less then a week to start.
I must say, the finished job was beyond out expectations,. It was completed earlier then anticipated and on budget.
It is refreshing to know that there are still people and companies out there that just “Do what they say they will do”. We have more renovations in the near future. It will be with them.

Was this review helpful?
Company Response

Hi Ralph- first and foremost, thank you for such a kind and warm hearted review.
Your experience with others was just awful and something we have been hearing more often then ever. The compassion and care is less existent then ever in our industry.
Both Roy and I did not grow up this way in life or in business. We try hard and believe we are different over time it's been noticed.
However, until a comparison is drawn one never knows how we address the customer, from the onset meeting to behind the scene efforts and right through to our after service relations.
I've always said your a real "mensch"- for those reading this google the word to see its meaning.
We await your return for the next phase and know that your trust in us won't go unnoticed.
Talk soon.....
Dov, Roy and the Invision team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Invision Hardwood & Decor

At Invision Hardwood & Decor we are more than your average hardwood floor retailers, we bring a unique expertise. Our spacious showroom offers a look into the possibilities of a complete room makeover. Hardwood flooring in combination with our complementary specialties which include painting, decorative trim mouldings, stairs and small scale tile projects can transform an average space into a spectacular retreat for your everyday enjoyment. A simple home imporovement completed by our qualified tradesmen can add significant value and pride to home ownership.
We call this “Interior Vision”, and it’s a complimentary service we offer exclusively to our customers.

Our vast list of hardwood floor laying & refinishing brands include; Mercier Wood flooring, Lauzon Distinctive Wood Floors,Superior Wood Flooring, Kentwood Wood and Vinyl Collections, Torlys Smart Floors [Wood,Luxury vinyl,Cork,Laminate and Leather] with Uniclick's locking systems, , Quick Step Laminate Floors, Twelve Oaks Wood, laminate and Vinyl floors,

Our painting projects are splashed with colour using Manor Hall and Pure Performance lines of paint by Pittsburgh Paints, the industries premier paint brand.

Our services include;
FLOORING- Hardwood Installation, Hardwood Refinishing, Hardwood Repairs, Custom Staining and Carpeting.

STAIRCASES- Install New Pre-Stained or Painted Stair Treads and Riser as well as Refinshing, Staining or Painting of existing Staircases.

DECORATIVE TRIM- New Basebaords, Door/Window Casings, Crown Moulding and Wall Panelling.

PAINTING & STAINING- Interior/ Exterior, Residential/Commercial, Drywall Repairs and Stucco Spray, Custom Floor Stain Matches

WALLPAPERING- Residential/Commercial

Let our "Interior Vision" work for you. Hope to hear from you soon.

CATEGORIES
Floor Laying & Refinishing, Floor Retailers, and Paint & Wallpaper Contractors
PRODUCTS
Solid Hardwood Flooring, Enginieered Hardwood Flooring, Laminate Flooring, Cork Flooring, Bamboo Flooring, Leather Flooring, New Stair Treads and Risers, Paint and painting service
SERVICES
FLOORING: Hardwood Installation, Hardwood Refinishing, Hardwood Repairs, Custom Staining of Floors. STAIRCASES: Install New Stair Treads and Riser and Custom Staining. TRIM: New Baseboards, Door or Window Casing, Crown Moulding, Wall Panelling. PAINTING/STAINING: Interior/ Exterior, Residential and Commercial, Drywall Repairs and Custom Floor Stain Matches WALLPAPERING: Residential and Commercial
BRANDS
Mercier Wood Floors, Torlys Floors[wood/cork/laminate/leather], Lauzon Wood Floors,Kentwood Wood floor and Vinyl Collection, Superior Floors, Quick Step Laminate, Twelve Oaks [wood, laminate and vinyl],
STYLES
Endless amounts of Hardwood species in various styles, colours and sizes
SPECIALITIES
Hardwood Flooring, Painting, Wallpaper and Trim installation
WEBSITE
http://www.invisionhardwooddecor.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
0
RETURN POLICY
Most items are special order without return. Some items are returnable with restocking charges
PAYMENT METHOD
E transfer, Cheque, Debit and Credit cards with a 3% Admin fee
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Labour minimum is $800.00 for install and $1500 for refinishing
BONDED
Yes
PROJECT RATE
All projects are costing through site visits
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All floor material comes with manufacture warranties
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.