1 review Mississauga, ON Joined 2012/03/19

10/10

Windows & Doors Installation & Service review in Mississauga

03/19/2012

I would highly recommend Olympia WIndows & Doors to anyone. I had all my windows ( 17 windows installed) and doors replaced by Olympia.
This was a very big job that took a few days. The Olympia staff were very professional and kept to their word. The installation crew were careful and
very clean each day. The windows look amazing. I would never have believed how my old house could look so fantastic. They recommended to change the design
of a few windows which now I am truly enjoying the new style and function. I hear less noise from the outside and have notice a big difference in my heat loss.
I am truly happy with the windows and doors and especially the companies professionalism. It was such a pleasure to deal with Emilio and George and is crew.
Thank you Olympia WIndows & Doors.
Richard Gordon
Strathy Ave. Mississauga

Job Price

Approximate cost of services:: $7,000.00

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Sandra L. in Mississauga

3 reviews Mississauga, ON Joined 2011/07/21

1/10

front door

Windows & Doors Installation & Service review in Mississauga

01/03/2012

Nightmare! We had many renovations done to our residence including new roof, stucco, electrical.... and we never imagined that out of all the contractor services rendered, replacing the front door would have caused the most problems (there were several issues due to the company's irresponsibility). Do not give your business to Olympia Windows and Doors Ltd. This company is disturbingly arrogant and rude from installer to the owner himself. The company lacks proper customer service relations and and has no pride of workmanship. Do yourself a favour, find a truly reputable door and window company that stands by their name with a positive attitude and stellar service.

Job Price

Approximate cost of services:: $1,500.00

2 of 2 people found this review helpful.

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Company Response

We've had countless happy customers in our 30 years of business. We were surprised and dismayed to read this review. I loose sleep if I think a customer wasn’t satisfied with the quality of our work or service. This customer seemed pleased with our work and paid us in full. The homeowner did want a free lock from us, which we could not provide and it's a shame that this seems to have tainted their experience with our company.

I know it is a long response but it is very hard to read such an angry review directed at my company and me personally. There is a lot to be learned about how relationships between a contracting firm and a consumer can go off track. We are sorry this particular customer didn't feel her needs were met when insisting that we give her a free lock.

When we sold this homeowner a front door the sales rep was asked if we could reuse the existing lock set that was installed on the old door. The sales rep said we probably could, based on the lockset appearing to be in good condition and fairly new. There was no guarantee made verbally or written.
Locksets are sold separately from the doors themselves because it is up to the customer to decide if they want to reuse old ones-when possible, or purchase new ones. This is stipulated in the typical door contract. We will always try to reinstall the old lockset if homeowner desires. If that fails, the homeowner has to provide a new one that they could purchase from any hardware store or buy one from us.

When the installer took the lockset out of the old door he realized its backset was not correct for a modern door and not adjustable like a normal modern lock would be. After spending a lot of time trying to fix it, the installer called our office and explained the problem to me. Within a half hour I went to the site, after gathering every possible part from old locks we had collected in the last 30 years, to try to help the homeowner and spare them from having to purchase a new lock.

Unfortunately, we could not make the old lockset work, but managed to install an old part to make it work. The homeowner's parents, who were in the house for this visit kept insisting that we were responsible to provide a new lock at our expense, because the sales rep "guaranteed" the old lock, would fit. They were not present during the sale and no guarantees were made. The unfortunate misunderstanding of the homeowner that “probably we can reuse it” is not a guarantee.

A few days later the homeowner called me again to ask me if I could remove the casing we had installed around the new door so an alarm company could install an alarm. I went to the house and removed the casing at no charge. Again the parents were there and insisted we pay for a new lock several times and that we should have known the lockset would not work on this door.

Again I explained to the homeowner that all good locksets have an adjustable backset and the fact that their old one didn’t was unusual and could have only be determined when it was removed. I removed the casing for her. I also told her to feel free to call me back when the alarm installation was done to reinstall the casing at that time if they needed to. I helped this customer with extra service at no cost to her. It was unfortunate that the lock did not work but I immediately serviced her when she needed help, so you can imagine how being called rude and arrogant personally upsets me now.
Asking for a free lockset is an unreasonable request.
Strangely enough, we received full payment on completion of a beautiful job. Would you pay in full if the job was a disaster as claimed or the contract had not been completely fulfilled?

It is so easy to smear somebody nowadays. To me, as someone who takes pride in my integrity and the work we accomplish for people every day, it is depressing to receive such an unjustified attack. But, to even this customer I want to say, don't worry, if you ever need future service on the door we will not hesitate to be there. We have serviced our customers since 1982, even after the warranty expires. You can ask any of our other customers!

Sincerely,

Emilio Lavignasse - Owner

Lindsay Conrod in Mississauga

MISSISSAUGA, ON

Almost 13 years ago

This entry did not meet HomeStars review criteria.

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Janice & John in Mississauga

3 reviews Mississauga, ON Joined 2011/10/31

10/10

Windows and sliding door installation

Windows & Doors Installation & Service review in Mississauga

10/31/2011

We are very pleased with our new windows and sliding door. From the 1st appointment with salesman Jan, to the installation team of George and his wife, we have had the best experience. All employees arrived on time when they said they would be here. The installers were very neat and tidy and respectful of our home. We would not hesitate to recommend Olympia Windows & Doors to our family and friends. In fact, we already have!

Job Price

Approximate cost of services:: $9,974.00

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Bruce Johnston in North york

1 review NORTH YORK, ON Joined 2011/10/05

10/10

Replace all windows at our cottage

Windows & Doors Installation & Service review in NORTH YORK

10/05/2011

Olympia gave us great advice, installed the windows on time and on budget, repaired some water damage in the framing around the largest window and transformed the appearance of, and ventilation in, our family
cottage.
The entire process was very professional and the installers have pride in their work.

Job Price

Approximate cost of services:: $8,000.00

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Dale in Brampton

1 review Brampton, ON Joined 2011/09/23

9/10

Two bedroom windows replaced and bay window.

Windows & Doors Installation & Service review in Brampton

09/23/2011

I was very happy with the work that was completed in my home. They cleaned up after the windows were in and took all the used windows with them. Very, very happy with the dedication to detail when building the windows. I would definitaly recommend the compay to my friends and family.

Thank you!

Job Price

Approximate cost of services:: $3,700.00

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Robin in Mississauga

2 reviews Mississauga, ON Joined 2011/08/16

10/10

front door & patio door installed

Windows & Doors Installation & Service review in Mississauga

08/16/2011

They arrived when they said they would at 8AM. The staff was very
polite and cleaned up everything when they finished. Both the doors are very good quality. We were very pleased with the service from Olympia Windows & Doors Ltd.

Job Price

Approximate cost of services:: $4,200.00

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Rosa Palladino in Woodbridge

1 review WOODBRIDGE, ON Joined 2011/08/14

10/10

Windows and Front Double Door

Windows & Doors Installation & Service review in WOODBRIDGE

08/14/2011

We replaced all the Two Main Windows and the front door in our house, and they did an Exceptional Job. They were very friendly courteous, and the installers were very clean and respectful. Couldn't help but feed them some good Italian lunches as they were well deserved.

I would highly recommend OLIMPIA WINDOWS to anyone.

Job Price

Approximate cost of services:: $4,500.00

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Todd Charlick in Mississauga

2 reviews MISSISSAUGA, ON Joined 2011/08/13

10/10

The house and yard were spotless and we were left with fantastic looking windows

Windows & Doors Installation & Service review in MISSISSAUGA

08/13/2011

We had seen the Olympia Windows signs around the city at installations over the years and when we decided to replace some of our windows they were the first to come to mind. We visited their showroom/office on Cawthra and were extremely impressed with the staff.
We had a list of questions to ask. “Sliders vs. tilt, what does ‘Low-E” mean? “ etc
The staff were able to answer all of our questions and made a special trip late that same night to look at our home and provide us with a quote. We felt so at ease with Olympia we contacted them the next day to change all of the windows in our house.
The installation crew arrived on the date and time that we were told and were extremely courteous. When the job was complete you would have had no idea that anyone or anything had been done around our home. The house and yard were spotless and we were left with fantastic looking windows that, with Olympia’s guidance, truly suited our home.

Thank You !

Job Price

Approximate cost of services:: $12,000.00

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Gabriela Alanis in Mississauga

1 review Mississauga, ON Joined 2011/08/12

10/10

Patio door replacement.

Windows & Doors Installation & Service review in Mississauga

08/13/2011

After seeking many quotes to replace my old patio door, I decided to go with Olympia Windows and doors based on their price and the quality of their products. They did a great job, I am very happy with the results, and the professional installation. A stress free pleasant experience. I will recommend your team to anyone looking for windows and doors.

Gabriela Bula, Mississauga, On

Job Price

Approximate cost of services:: $1,500.00

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