Consumers Choice Home Improvements

It is always so encouraging to hear from a customer that is impressed with our products and services - we truly appreciate your feedback, thanks for sharing!

Hi Bill & Shelly,

From our recent conversation, we know that you were pleased with the overall experience and the products you purchased from us. We are sorry to hear that you had some issues with condensation and are happy to assist you with that.

As discussed, your condensation measures over 54%, which is very high for the winter months. In Canada, ideal humidity levels are 25% to 35%. Also, the door with the condensation issue is in the kitchen, which would be more exposed to higher humidity levels when cooking, etc.

When we install new windows and doors, we are in fact tightening up the envelope of your house, giving less opportunity for the warm air to escape, as compared to your old door.

As discussed, we are confident that if you turn down your humidifier and use ventilation while cooking, the problem should resolve itself.

Should you continue to have issues, we are here to help!

Hi Sam! What a fantastic review - we love hearing such positive feedback from happy customers! Thanks for sharing!

Thank you for sharing your excellent experience with Consumer's Choice! We know you will love your new front door. Thanks again!

Hi Willow, we strive to accommodate each customer and are happy to hear that you are pleased with your new Consumer's Choice sliding door with internal blinds! Thanks for such a great review!

What a great review Lindsey! You have put a smile on all our faces at Consumer's Choice. We know you will love your new front door - thanks for sharing.

Hi Denise, we look forward to working with you on any future projects you may have! Thanks for sharing your experience with Consumer's Choice!

In response to the review, we are pleased to hear that Wayne acknowledged that the sales consultant, Michael Musso, explained all of the technicalities and provided certifications. We are also happy to hear that Wayne found the installers to be polite and had cleared up inside the house, and also that our Customer Service staff members were very pleasant.

We are, however, very disappointed by a few of the concerning comments in Wayne’s review, as the completion certificate was signed by him, indicating total satisfaction. After reading his Home Stars review, we contacted Wayne for additional feedback. Wayne claimed that he is a very meticulous person, but definitely stated that he intends to use Consumer’s Choice for the rest of his windows in the near future.

Regarding the “garbage” that Wayne referred, please note that the debris should have, indeed, been taken away on the final day of the installation (Friday evening), however, it was picked up Monday early morning. During installation and throughout the weekend, there was a snowstorm and lots of snow blowing around, complicating matters to clear up the debris.

Although Wayne claims he was promised 4 – 6 weeks delivery, there was a 10 week delivery date of December 18, 2015 that was signed and agreed to by Wayne, part and parcel of the Contract. A revised delivery date was mutually agreed for January 15, 2016, and the installation was completed on Friday January 15, 2016, less the one window which was measured incorrectly, and subsequently completed on January 30, 2016. Unfortunately, with custom made windows and doors, occasionally they do get measured incorrectly. Statistically, over the last 30 years, 1 out of 583 windows/doors were measured wrong.

To address Wayne’s service concerns (i.e. caulking), yes, all interior casing trim should be sealed. Please note that we installed 11 windows, of which 2 did not have the sealant on the bottom of the casing trim. As confirmed by Wayne, he did not report this to Consumer’s Choice, claiming it was a very simple matter and since he is a contractor, he decided to seal the two bottom casing trims by himself.

The shutters to which Wayne referred, were his own existing shutters of many years (not purchased through Consumer’s Choice) and did need some minor adjusting. However, according to Wayne, he never reported this matter to Consumer’s Choice, and again, he rectified the matter by himself, without contacting Consumer’s Choice with his concerns.

Since Wayne was inconvenienced, we did offer compensation, and he indicated that he was content.

Please be assured that all of Consumer’s Choice installations are Window Wise certified, including Window Wise inspections, and we carry lifetime manufacturer warranty. In addition, Consumer’s Choice conducts random inspections to ensure quality product and installation. If any service concerns are ever discovered, we encourage customers to call, and we gladly return to rectify any problems.