Consumers Choice Home Improvements

Formerly Consumers Choice
Windows & Doors Installation & Service
445 Finchdene Square Toronto ON M1X 1B7
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HomeStars  >  Windows & Doors Installation & Service in Vaughan  >  Consumers Choice Home Improvements  >  Good install originally, but warranty seems worthless
Robin in Scarborough
Robin in Scarborough
1 review Toronto, ON

Good install originally, but warranty seems worthless

Had a great team install a bay window in 2012 so we had CC do several more windows. Now our bay window has massive stress cracks. CC talks about having a great warranty and standing behind their work, but now we can't even get them to give us a date to come look at the fix! Winter is coming. We're thinking we'll just have to call another company and send CC the bill.. currently our warranty is worthless.

UPDATE: It's been over 2 weeks since we first called for service. We still don't have a date for someone to come look at our broken window.

SECOND UPDATE - 8 Months Later: After several more calls we finally had someone come and do a measure for the new window order. Since then however there has been no progress. It's been over 8 months since we first requested a replacement for our broken window! We still don't have an install date despite numerous calls to customer service. I understand Covid is slowing things down, but there are houses with many windows being built in the area all around us. Clearly our warranty obligation has not been a priority.

I called the office number suggested below last week and was told we should be getting a call by Friday at the latest. No call came. Monday no call came. It's now Tuesday and still waiting.

2 of 2 people found this review helpful.
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Company Response

Hello Robin,
Thank you for reaching out to us. We are sorry you are dealing with a frustrating situation. We have reached out to our service department is working on rectifying this issue for you. We will be in touch with you soon regarding this issue, if you have any further questions, please feel free to contact our service department at 416-335-8323.
We have our service tech scheduled to come by next week to help assist you with this window.
Thank you