Buyer Beware - Window Replacement for our House
The Sales Rep, Joe, was knowledgeable and great to work with, but way overpromised on delivery date. They seem to have little control over the manufacturer (a 3r party) and are unable to prioritize orders or provide me with an accurate ETA. I am concerned over the quality of the windows due to the same lack of control. Due date was originally April 21st (written in the contract) later changed to April 25th, May 11th, May 25th. At this point I have little confidence on this ‘final’ completion date.
Their Customer Service team is friendly, always pick up the phone and are respectful, but their lack of control in the manufacturing process is discouraging and frustrating. Days would go by without hearing back from the manufacturer on status. They would blame delays on the Green ON rebates, but they should have known how many orders were in the pipeline when I signed up.
- Approximate cost of services:
- $13,000.00
- Company Response
Good Afternoon Private User. As no name was given I am unable to look up specific information about your install. Yes. The GreenOn Rebate has proven to be very challenging to the entire window industry in regards of providing customers with ETA of their windows. At Consumer's Choice we are continuing to adapt and improve our processes as quick as possible to meet the demand of clients and the GreenOn Rebate program. I would like to discuss your personal experience with us in more detail. Feel free to call me directly, Paul V 416-335-8353 Thank you for your time.